Sheri Hojem
Grants Pass,OR
Summary
Driven and highly effective at administration, continuous growth, management, and leadership. Engaging and enthusiastic professional with extensive understanding of customer service, payroll, and day to day operations within an automotive service business. Pursuing long-term position with a growth-oriented organization.
Overview
26
26
years of professional experience
Work History
Service Advisor
Kellys Automotive Service
01.2022 - 05.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
Service Manager/Advisor
HCS Automotive
06.1999 - 12.2021
- Greet and handles customer’s needs
- Communicate customer needs to technicians
- Researches customer options and provides quality repair and maintenance plans
- Manages day to day operations and marketing
- Manages inventory and purchase orders
- Develops billing for each customer
- Handles all accounts, reports, and taxes for business
- Handles payroll and scheduling of appointments for customers
- Handles scheduling for employees
- Manages staff, budgets and time management
- Customer relations
Education
Accounting/Business
Marshall University
Huntington, WVASE C1 Service Consultant Certification - undefined
Skills
- Exceptional Organizational Skills
- Customer Service Expertise
- Inventory Control Proficiency
- Data Entry
- Advanced Critical Thinking Skills
- Automotive Service Consultant
- Multitasking and organization
- Computer skills
- Strong work ethic
Community Service
Volunteers at City Mission – 20yrs, Walk events for various causes – 11 yrs
Timeline
Service Advisor
Kellys Automotive Service
01.2022 - 05.2025
Service Manager/Advisor
HCS Automotive
06.1999 - 12.2021
ASE C1 Service Consultant Certification - undefined
Accounting/Business
Marshall University
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