Sheri Johnson
KATY,TX
Summary
Accomplished Customer Support Specialist with a proven track record for enhancing customer satisfaction and managing complex issues with expertise. Skilled in CRM software and problem-solving, I have significantly improved client relationships through effective communication and meticulous attention to detail. Mentored new team members, driving continuous improvement and operational excellence. Equipped with strong problem-solving abilities, and a willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
Mayvenn
07.2019 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Perform data entry to schedule up to 30 appointments per day, update records, and process online orders and credit card transactions.
- Maintain positive attitude and calm demeanor while assisting customers with their shopping experience by providing information about products and services.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
Customer Service Lead
Williams-Sonoma
09.2015 - 06.2019
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Handled escalated customer complaints professionally, providing prompt resolutions and follow-up actions were taken as necessary.
- Acted as liaison between our warehouse and delivery team to assist with White Glove client orders, ensuring seamless deliveries.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Trained, oversaw, and mentored 15 team members to strengthen performance and job expertise.
- Organized regular team meetings to share best practices, driving continuous improvement within the department.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization..
Customer Service Desk Clerk
Safeway
05.2015 - 09.2015
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Analyzed customer feedback to identify areas for improvement and implemented necessary changes.
- Processed refunds and exchanges for customers.
- Sent and received money transfers using Money Gram and Western Union systems.
- Balanced out the store for closing and prepared Bank Drops for Brinks Armored pick ups.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Account Executive
AccountNow
San Ramon, California
11.2013 - 01.2015
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Utilized proper telephone etiquette and asked in-depth questions to immediately find solutions to issues for customers.
- Escalated complex issues to appropriate departments for timely resolution, ensuring customer satisfaction.
- Managed high-volume calls, addressing customer inquiries, and processing orders with accuracy.
Education
Some College (No Degree) -
01.2014 - 05.2014
Certificate
- Office Administration in Business
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Live chat support
- Ticket management
- Appointment Scheduling
- Problem-Solving
- Microsoft Windows and Office
- Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Collaborated with team of 3 in the development of Mayvenn Live Zoom Chat through program called ServiceBell which launched in 2023.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Support Specialist - Mayvenn
07.2019 - Current
Customer Service Lead - Williams-Sonoma
09.2015 - 06.2019
Customer Service Desk Clerk - Safeway
05.2015 - 09.2015
College of Alameda - Some College (No Degree),
01.2014 - 05.2014
Customer Service Account Executive - AccountNow
11.2013 - 01.2015
Similar Profiles
Lornna JacksonLornna Jackson
Hairstylist at Mayvenn IncHairstylist at Mayvenn Inc
Miranda SoutherlandMiranda Southerland
Administrative & Event Assistant at Katy Independent School DistrictAdministrative & Event Assistant at Katy Independent School District
Brayden ArnoldBrayden Arnold
IT Professional at Texas A&M Transportation InstituteIT Professional at Texas A&M Transportation Institute
Alyssa BurkesAlyssa Burkes
Office Assistant at Tectrad Inc.Office Assistant at Tectrad Inc.
Lyann NeagleLyann Neagle
Certified Clinical Medical Assistant at Anthony G. Lendino LLCCertified Clinical Medical Assistant at Anthony G. Lendino LLC