Sheri Jones
Dunlap,TN
Summary
With a proven track record at S&J Fun Home Solutions, I excelled in enhancing customer experiences and resolving complex issues, notably with Carnival Cruise Line. My expertise spans complaint resolution and quality assurance, ensuring seamless service. Skilled in payment processing, adapt to any situate to satisfy the customers needs or issues while fostering long-term relationships, my approach significantly improved customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Senior Customer Service Representative
S&J Fun Home Solutions
06.2020 - Current
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
GED -
Bandera High
Bandera, TX04-1991
Skills
- Customer support( Carnival Cruise line) Walk through , Boarding, Covid Screening, Documents ect
- Complaint resolution Resolve Customer complaints in a timely manner, while following company policies De-escalating Upset customers with very few people asking for Senior manager
- Quality assurance -Provided outstanding customer service to make customers feel at ease and secure with minimal issues Making sure customers have full documents before boarding to ensure seamless travels Mainly making the customer never feel there is a problem I couldn't solve for them; and take the stress from them
- Payment processing- Sending Customer applications and receipt for payments made
Timeline
Senior Customer Service Representative
S&J Fun Home Solutions
06.2020 - Current
GED -
Bandera High
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