Adept at enhancing customer experiences and streamlining retail operations, I excelled at Rite Aid by mastering cash handling and implementing efficient opening and closing procedures. My proactive approach in resolving customer issues, coupled with my expertise in retail store operations, significantly contributed to operational excellence. Skilled in both customer service and cash management, I consistently prioritize efficiency and satisfaction.
Reliable key holder/weekend opening MOD and weekday closing MOD, set alarm with code, count out all tills and reconcile into computer, count safe(change fund), balance deposit, create deposit, verify deposit, print daily business report , set up tills for front end and pharmacy, create deposit in morning. Handle all cash pick ups, cash increases, and manager overrides for front end cashiers and pharmacy cashiers. Resolve customer issues and questions in person and over the phone. Set adds before opening on Sundays. Perform all cashier operations and customer service. Stock coolers and shelves as needed, face merchandise, daily freshness reports and back room pull orders. Clean and restock bathrooms and registers.
Executed daily operations of grocery checking on POS unit at the front end and also worked in deli cutting and weighing meats and salads for customer orders. Issued receipts, refunds , credits, and change. Monitored and assisted customers at the self checkout stations. Successfully memorized produce codes for a faster checkout.
Resolved customer’s service and billing complaints by performing activities such as exchanging merchandise, refunds, adjusting and creating customer orders at the service desk. Executed daily operations at the front end POS units and self checkout stations. Instrumentally sold and designed Tuff Sheds to customers on computer program. Helped in picking customer orders for will call and online pickups.