Sheri Koogler
Sidney,OH
Summary
Seasoned Salesperson and Customer Advocate offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base. Dedicated to building quality relationships and being intentional and present in work.
Overview
26
26
years of professional experience
Work History
Account Manager/Business Development Associate
Innovit, Inc.
07.2022 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Expanded business through effective network development, identifying new, and prospective clients.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Communicated with leadership teams by spearheading regular meetings to discuss objectives.
- Managed accounts to retain existing relationships and grow share of business by over $600,000 in one year.
- Used Salesforce to handle current portfolio and prospective leads.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
BUSINESS DEVELOPMENT REPRESENTATIVE/CUSTOMER SUCC
1WorldSync
03.2018 - 06.2022
- Meet client retention and renewal goals every year with 97.6% retention rate.
- Support annual recurring revenue portfolio of $3.1 Million and growing it by $400K+ to achieve this goal.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using consultative selling techniques with customer base of over 700 of company's top mid-market accounts.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Built relationships with customers and community to promote long term business growth.
- Kept detailed records of daily activities through online customer database.
- Met existing customers to review current services and expand sales opportunities.
- Quoted prices, credit terms and other bid specifications.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Presented professional image consistent with company's brand values.
SOLUTIONS ADVISOR
GS1 US
02.2010 - 03.2018
- Increased annual user attendance at industry conference by 20%
- Negotiated exhibitor space & sponsorship opportunity contracts for annual conference.
- Expanded exhibitor and sponsor participation by 23%
- Led sensitive projects to drive use of systems generating over $500K in recurring revenue.
- Analyzed customer needs and provided information on available products and services.
- Cultivated and maintained strong relationships with clients to maximize satisfaction, maintaining 96% of client base.
- Assisted and trained customers working with specific online tools.
- Placed outbound calls to provide leads for major retailers to drive compliance, participation, community growth and enablement.
- Product expert who took ownership of client issues.
- Worked 1 year as temp through CoWorx Temporary agency, was hired because exceeded all goals.
LEAD SENIOR TECHNICAL SERVICE REPRESENTATIVE
Thetford Corporation/Norcold Inc.
01.1998 - 11.2009
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Managed over 60 calls daily from OEM and dealers to assist with repairs.
- Trained Inside Sales, warranty personnel and rotating team of 12 technical service representatives.
- Point of contact for original equipment manufacturers, sales team, and distributors.
- Assisted in development of Quality Assurance procedures as Quality Auditor.
- ISO Internal Auditor at manufacturing facility
- Handled 25 sensitive and escalated customer and dealer calls daily.
- Provided input to engineering and QA to help resolve product issues.
- Worked up from factory floor to Lead Senior Technical Service Representative
Education
Associate of Applied Science - Business Management
Edison Community College
Piqua, OH05.2021
Skills
- Customer Consultations
- Customer Relationships
- Account Development and Networking
- Increase Customer Utilization
- Upsell
- Work Independently
- Team-Player
- Consultative Selling
- Key Accounts Development
Interests
Travel
Fitness/wellness
Mindfulness/Meditation
Community Involvement
Reading
Family & Friends
“Change is the end result of all true
learning.” – Leo Buscaglia
Timeline
Account Manager/Business Development Associate
Innovit, Inc.
07.2022 - Current
BUSINESS DEVELOPMENT REPRESENTATIVE/CUSTOMER SUCC
1WorldSync
03.2018 - 06.2022
SOLUTIONS ADVISOR
GS1 US
02.2010 - 03.2018
LEAD SENIOR TECHNICAL SERVICE REPRESENTATIVE
Thetford Corporation/Norcold Inc.
01.1998 - 11.2009
Associate of Applied Science - Business Management
Edison Community College
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