K2
Hi, I’m
Sheri Lapin
Guest Service Representative
Baltimore,Maryland
A mature person is one who does not think only in absolutes, who is able to be objective even when deeply stirred emotionally, who has learned that there is both good and bad in all people and all things, and who walks humbly and deals charitably with the circumstances of life.
Eleanor Roosevelt
Overview
35
years of professional experience
Work History
Capitol KOAMillersville
Customer Service Associate/Store Clerk
Job overview
- Answer telephones in a timely manner, make guests reservations accordingly, cancel reservations upon guests requests, working on a K2 computer system
- Clean and sanitize the work area and store
- Fill shelves in the store when needed
- Switch sites if a guest needs to but only if available
- Make adjustments to reservations upon guest's request if available
- Greet guests as they come into the office and store
- Answer any questions concerning surrounding areas including Washington DC, Baltimore and Annapolis.
Yogi Bear Jellystone Camp ResortQuarryville
Store Supervisor
07.2023 - 04.2024
Job overview
- Complete schedules for store clerks, order merchandise when needed, place new merchandise in Campspot when it arrives, I have a good rapport with merchants as well as customers that come into the store, use Campspot to ring customer's merchandise into system, count inventory remaining and make sure Campspot has it correct in the system, clean and sanitize work areas including both stock rooms, accurately complete reports at the beginning and end of shift, make other arrangements when a store clerk calls out of work, Speak to every customer that comes into the store.
Cherry Hill Park LLCCollege Park
Guest Services Associate
04.2023 - 07.2023
Job overview
- Make reservations in Newbook, make adjustments to reservations when a customer calls and needs other dates or just to cancel their reservations, answer telephones in a timely and courteous manner, talk to customers when they enter the office/store areas, rung up customers when they purchase store items on the POS, made Welcome packets for new customers when they arrived at the campground, used the printer when needed.
Las Vegas RV ResortLas Vegas
Housekeeper
11.2020 - 03.2021
Job overview
- Clean bathhouses - scrub showers, toilets, and countertops
- Give supervisor supply orders
- Answer any questions tenants may have
- Mix chemicals for cleaning
Golden Entertainment/Arizona Charlies Hotel & CasinoLas Vegas
Cashier/Hostess
10.2021 - 03.2022
Job overview
- Seat guests accordingly, answer questions, and classify/correctly give change
- Use a POS register and credit card machine
- Prepared to-go orders for customers.
Equity Lifestyles PropertiesLancaster
Store Lead
03.2022 - 09.2023
Job overview
- Camplete clerk schedules, made corrections when clerks called out or needed days off, ordered new merchandise, had a good repertoire with merchants and customers, spoke to customers when they entered the store, correctly prepared reports for opening and closing shifts, made deposits every evening, kept an accurate change fund in the register,, arranged the store to look appealing to customers
- Clean and sanitize the entire store and work area.
Equity Lifestyles PropertiesManheim
Housekeeper/Store Clerk
03.2021 - 09.2021
Job overview
- Clean/Sanitize bath houses and cabins
- Clean/Scrub floors, showers, toilets, countertops, ovens, kitchen, bathrooms, and bedrooms
- Notified management and maintenance of and discrepancies
- Maintain a clean and orderly workspace
- Trained new employees
- Maintained an accurate change fund when working the cash register
- Worked customer service on phones to answer questions in a courteous and timely manner.
Maryland Transportation AuthorityBaltimore
Toll Collector/Shift Supervisor
12.1988 - 01.2019
Job overview
- Maintained an accurate change fund
- Site evaluations, internal audits, and customer surveys
- Supervised 60+ employees
- Worked/Maintained good relations with internal/external customers, police, and maintenance technicians
- Maintained confidentiality
- Classified and collected proper toll for vehicles entering toll plaza
- Give correct change when necessary.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Inbound and outbound calling
- Report preparation
- Complaint resolution
- POS systems expert
- Technical Support
- Professional telephone demeanor
- Retail store support
- Money handling abilities
- Creative problem solving
- Stocking and replenishing
- Drawer management
- Customer assistance
- Receipt and refund issuance
- Cleaning and sanitizing
- Cash register operation
- Time management skills
- Written and verbal communication
- Point-of-sale system operation
- Product restocking
- Purchase assistance
- Cash register systems
- Proficient in [Software]
- Store opening and closing
- Clerical Support
- Critical Thinking
- Dependable and Responsible
- Multitasking Abilities
- Point of sale operation
- Excellent Communication
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Documented and resolved [Issue] which led to [Results].
Work Preference
Work Type
Full TimePart TimeSoftware
Campspot
Notebook
POS
Languages
English
Native language
English
Advanced (C1)
C1
Education
Northern High SchoolOwings, MD
High School Diploma
Interests
Meeting new people from all walks of life.
Love being outdoors in the sunshine and the rain.
Reading, meeting new people
Love reading about werewolves and vampires. People have always fascinated me. Love meeting a diverse group of people aroumd the country. Since I live in my motorhome, I have a working knowledge of the camping and rv world.
Timeline
Store Supervisor
Yogi Bear Jellystone Camp Resort
07.2023 - 04.2024
Guest Services Associate
Cherry Hill Park LLC
04.2023 - 07.2023
Store Lead
Equity Lifestyles Properties
03.2022 - 09.2023
Cashier/Hostess
Golden Entertainment/Arizona Charlies Hotel & Casino
10.2021 - 03.2022
Housekeeper/Store Clerk
Equity Lifestyles Properties
03.2021 - 09.2021
Housekeeper
Las Vegas RV Resort
11.2020 - 03.2021
Toll Collector/Shift Supervisor
Maryland Transportation Authority
12.1988 - 01.2019
Customer Service Associate/Store Clerk
Capitol KOA
Northern High School
High School Diploma
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