Sheri-lyn 'Nyl' Peterson
Philadelphia,United States
Summary
Motivated professional seeking to transition into Data Entry or IT Support roles where technical precision, analytical thinking, and process improvement are valued. Committed to leveraging years of administrative and system-based experience to ensure data accuracy, efficiency, and dependable user support. Detail-oriented and tech-savvy professional with over a decade of experience in administrative operations, client support, and data management. Skilled in database systems including Salesforce, Oracle, and SAP, with a proven ability to troubleshoot software issues, maintain data integrity, and support system users in fast-paced environments. Passionate about optimizing workflows, ensuring data accuracy, and providing reliable technical and operational support within hybrid or remote settings.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Offit Kurman
06.2025 - Current
- Enter and maintain confidential client records in the Sandbox database for the asbestos matters department.
- Troubleshoot database entry errors and coordinate with IT to resolve system access issues.
- Ensure data integrity, confidentiality, and compliance with HIPAA standards.
- Manage inbound/outbound communications and document verification for legal teams.
- Maintain accurate data entry into electronic databases, ensuring information integrity and accessibility.
- Implemented quality control measures, verifying data accuracy and consistency across all entries.
- Streamlined document processing procedures to enhance efficiency and reduce turnaround time.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Played key role in transition to paperless record-keeping, reducing environmental impact and improving accessibility.
Customer Service & Data Entry Specialist
Insight Global
09.2024 - 01.2025
- Updated and verified sensitive client data with precision across multiple internal systems.
- Provided user support for online portals and resolved access or documentation errors.
- Collaborated with IT and compliance teams to maintain database accuracy and security.
- Delivered high-volume administrative and technical assistance in insurance operations.
- Contract Role
- Managed large volumes of data with precision and attention to detail.
- Managed over 50 customer calls per day with quality and accuracy.
Universal Agent / Collector
MDVIP
07.2022 - 06.2024
- Supported database and CRM management for healthcare memberships.
- Resolved system-related account issues, escalating technical problems to IT when necessary.
- Maintained detailed member documentation and data audits to ensure integrity.
- Delivered empathetic, concierge-style client service in a fully remote environment.
- Facilitated patient onboarding processes, enhancing overall client satisfaction and retention.
- Streamlined communication between patients and providers, reducing response times significantly.
- Trained new staff on operational protocols and best practices for patient engagement strategies.
- Developed rapport with customers, fostering long-term relationships built on trust and excellent service.
- Strengthened team performance through effective coaching and constructive feedback during regular meetings.
- Assisted in training new hires, ensuring they were well-equipped to handle their responsibilities.
- Handled escalated calls, defusing tense situations and achieving resolutions that satisfied both the customer and company interests.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained high volume of calls and met demands of busy and productive group.
Consultant
Education Consortium
11.2018 - 05.2022
- Provided funding support to school districts.
- Streamlined project management processes, improving efficiency in delivering consulting services.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Maintained database systems to track and analyze operational data.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Customer Service / Admin Assistant
Power Magnetics, Inc.
12.2013 - 12.2014
- Scheduled shipping and coordinated delivery documentation.
- Generated quotes and production tracking forms in Excel.
- Liaised with ISO-certified teams to ensure quality control and on-time delivery.
- Coordinated office operations, improving workflow efficiency and supporting team productivity.
- Developed and maintained filing systems, enhancing document retrieval speed and organization.
- Assisted in preparation of reports and presentations, contributing to clear communication of key data.
- Mentored junior staff on best practices in office management, fostering professional development and teamwork.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Master of Arts - Healthcare Administration
University of Phoenix
Remote08.2014
Skills
- Data Entry & Database Management
- Technical Support & Troubleshooting
- CRM Platforms: Salesforce, SAP, Oracle
- Microsoft Office Suite & Google Workspace
- File Systems & Data Integrity
- Customer Service & Remote Operations
- Process Improvement & Quality Assurance
- Ticketing and Documentation Systems
- Microsoft Office Suite
- Salesforce
- SAP
- Oracle
- Google Workspace
- POS Systems
- Remote Access Tools
Certification
- Certified Reiki Practitioner
- Coursera – Intro to Psychology
- CompTIA A+ (In Progress)
- Google IT Support Professional Certificate (Planned 2026)
Additional Information
- Authorized to Work: United States
- Relocation/Remote: Open to hybrid and remote opportunities
- Side Interests: Reiki Healing, Freelance Portrait Photography
Timeline
Data Entry Clerk
Offit Kurman
06.2025 - Current
Customer Service & Data Entry Specialist
Insight Global
09.2024 - 01.2025
Universal Agent / Collector
MDVIP
07.2022 - 06.2024
Consultant
Education Consortium
11.2018 - 05.2022
Customer Service / Admin Assistant
Power Magnetics, Inc.
12.2013 - 12.2014
Master of Arts - Healthcare Administration
University of Phoenix