SHERI MCDERMOTT
LAS VEGAS,NV
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with knack for organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Office Manager
Nevada Health Alliance
Las Vegas, Nevada
06.2024 - 09.2025
- Managed front desk operations and ensured smooth patient check-in processes.
- Coordinated scheduling of appointments and maintained effective communication with staff.
- Supervised administrative staff and provided ongoing training and support.
- Addressed patient inquiries and resolved issues promptly and professionally.
- Collaborated with healthcare teams to improve patient experiences and service delivery.
Test Center Administrator
Prometric
Las Vegas, Nevada
01.2025 - 07.2025
- Managed test center operations and ensured compliance with testing protocols.
- Assisted candidates with check-in procedures and identification verification.
- Monitored testing environment to maintain security and comfort for testers.
- Facilitated communication between test takers and technical support teams.
- Illustrated advanced knowledge of test site regulations and requirements.
- Managed day-to-day operations of the testing center including staffing, scheduling, budgeting.
Manager
Professional Logistic Services
Las Vegas, Nevada
10.2014 - 06.2024
- Oversaw daily logistics operations and ensured efficient workflow management.
- Coordinated transportation schedules to optimize delivery routes and timing.
- Managed team performance, providing training and support to staff members.
- Developed training materials to improve staff knowledge of logistics procedures.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
Front Office Manager
Seven Hills Surgery Center
Henderson, Nevada
04.2013 - 05.2018
- Managed front desk operations and ensured smooth patient check-in processes.
- Addressed patient inquiries and resolved issues promptly and professionally.
- Supervised administrative staff and provided ongoing training and support.
- Maintained records and managed electronic health systems for patient information accuracy.
- Organized office resources and supplies to support operational needs effectively.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured all front office activities complied with legal, regulatory, and company policies.
Education
Certificate - Medical Billing
Omnicron Training Center
Las Vegas, NV09-1999
GED -
Pahrump Valley High School
Pahrump, NV08-1997
Skills
- Patient coordination
- Scheduling management
- Front desk operations
- Compliance monitoring
- Staff supervision
- Customer relationship management
- Time management
- Customer service
- Payroll and budgeting
- Relationship building
- Complaint handling
Certification
- Medical Transcribing
- The Effects of abuse and Neglect on childern
- Job readiness
- Microsoft office
Timeline
Test Center Administrator
Prometric
01.2025 - 07.2025
Front Office Manager
Nevada Health Alliance
06.2024 - 09.2025
Manager
Professional Logistic Services
10.2014 - 06.2024
Front Office Manager
Seven Hills Surgery Center
04.2013 - 05.2018
Certificate - Medical Billing
Omnicron Training Center
GED -
Pahrump Valley High School