Sheri Merwin
Rockton,IL
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with a solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dispatch Supervisor
Lifeline Ambulance Service Inc. Elite
Rockford, IL
10.2022 - Current
- Managed 12 dispatchers while leading and resolving issues to maximize productivity.
- Closely monitored dispatch board to prioritize daily calls.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Supervised response prioritization in order to effectively dispatch units such as police, fire, and EMS while tracking data in real-time.
- Maintained contact with field units, accounted for location and status,
- Tracked records of calls and verified safety of team members.
- Assessed and prioritized emergency situations and assigned resources using independent judgment.
- Training, coaching, discipline and performance evaluation.
- Passionate about learning and committed to continual improvement.
- Assisted in entering pertinent data into new CAD.
Dispatch Supervisor
OSF Lifeline Ambulance
Rockford, IL
02.2015 - 10.2022
- Managed 12 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Assisted in modernizing communications systems to improve productivity, reliability and efficiency.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidelines and direction.
- Implemented schedule and guideline changes and collaborated with management to formulate new procedures, and goals.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Delivered pre-arrival instructions.
- Assisted in customizing new CAD that would work seamlessly with emergent and non-emergent calls.
- Assisted in designing new dispatch center.
Dispatcher
Atec Ambulance
Crystal Lake, IL
06.2010 - 05.2014
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Assessed emergency / non-emergency requests and made quick judgment calls to determine appropriate action.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Proved successful working within tight deadlines in fast-paced environment.
- Closely monitored dispatch board to prioritize over 100 calls per day
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect
Construction Laborer
Platinum Innovations
South Beloit, IL
04.2010 - 08.2010
- Used variety of hand and power tools to complete tasks.
- Observed safety regulations on job sites to minimize accidents.
- Managed safe and efficient use of tools and equipment on construction sites.
- Assisted in installing electrical and plumbing components for new builds and remodels..
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
Manager
The Brickhouse
Rockton, IL
01.2007 - 03.2010
- Identified and communicated customer needs to maximize profit of supplies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies & daily deposits.
- Made payments to monthly bills, taxes and licensing fees.
- Carefully interviewed, selected, trained, and supervised staff.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Inspected equipment and machinery for proper working condition, cleaning and repairing as needed.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Purchased stock and cultivated strong vendor relationships.
- Effectively managed payroll and paperwork for new hires and terminations.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed unique events and special promotions to drive sales.
- Increased sales by 10% overall
- Obtained new regular clientele during daytime hours by facilitating customer interaction.
Education
High School Diploma -
Hononegah High School
Rockton, IL06.1986
Skills
- Customer Relationship Management
- EMS Dispatch
- Database Entry and Maintenance
- Schedule Oversight
- Positive Communication Skills
- Attendance Documentation
- Paperwork Submission
- Multi Tasking
- Professional Phone Etiquette
- Creating Flow Charts and other Reference Material
- Dispatch Operations
- Emergency Medical Dispatching
Certification
- IDPH Licensed Emergency Medical Dispatcher
- Bereavement Counseling Certification Belfast N Ireland
- Addiction Counseling Certification Belfast N Ireland
Timeline
Dispatch Supervisor
Lifeline Ambulance Service Inc. Elite
10.2022 - Current
Dispatch Supervisor
OSF Lifeline Ambulance
02.2015 - 10.2022
Dispatcher
Atec Ambulance
06.2010 - 05.2014
Construction Laborer
Platinum Innovations
04.2010 - 08.2010
Manager
The Brickhouse
01.2007 - 03.2010
High School Diploma -
Hononegah High School
- IDPH Licensed Emergency Medical Dispatcher
- Bereavement Counseling Certification Belfast N Ireland
- Addiction Counseling Certification Belfast N Ireland
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