Microsoft Office Suite
Sheri Miller
Analyst II - Corporate Compliance
Lynnwood,WA
Summary
Experienced banking and lending professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting tight deadlines. Well-versed in industry regulations and asset protection strategies. Enthusiastic candidate with extensive experience in customer service and cash handling at banks and money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
27
27
years of professional experience
1
1
Certification
1
1
Language
Work History
Corporate Compliance Analyst II
HomeStreet Bank
Mountlake Terrace, WA
12.2022 - Current
- Supports enterprise-wide Customer Complaints Program, which includes working with Business Units on intake and timely response
- Works with Compliance Lead to analyze data to identify trends, missing or incomplete procedures, or red flags
- Stays current with latest changes to applicable regulatory standards and company procedures
- Prepares documentation and report records for Business Unit, Corporate and Board meetings
- Maintains records and documentation needed for Regulatory Exam requests and External/Internal Audits
- Identifies deficiencies and recommends solutions to complex regulatory issues and internal control deficiencies
- Clearly communicates procedures and results in written and oral communications, including meetings with Business Units fostering collaborative working relationships
- Identifies trends and patterns in large datasets, leading to actionable insights for business improvement and growth
- Collaborates with cross-functional teams to identify opportunities for process improvement and increased efficiency
Loan Officer Assistant
Fairway Independent Mortgage Corporation
Lynnwood, WA
04.2020 - 07.2022
- Sent all disclosures and loan documents to customers
- Worked with Loan Officers to create application profiles in Encompass and review key information at various stages within loan process
- Monitored key regulatory disclosures dates to obtain information by Federal deadlines
- Set up files using loan checklists and submitted them on-time for processing
- Conferred with applicants to obtain information and resolved paperwork discrepancies
- Managed pipelines of four Loan Officers by contacting clients and preparing loan files for Processing
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history documentation
- Backed up Loan Processor by processing loan files and submitted files to Underwriting
- Added rate lock information to loan files and sent appropriate documentation to applicants
Member Service Representative II
Inspirus Credit Union
Seattle, Washington
02.2019 - 09.2019
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
- Completed training and worked effectively under high-pressure client services environments.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
Washington Mutual
Loan Specialist II
Seattle, Washington
07.1997 - 10.2006
- Provided quick turnaround times to maintain fast-past schedule.
- Processed loans with various departments to ensure timely, accurate and fair proceedings.
- Handled any conditions sent from underwriting departments.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering HMDA loans.
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Checked packages for appropriate documentation.
- Coordinated closing process with attorneys and title companies.
Education
High School Diploma -
Juanita High School
Kirkland, Washington06.1995
Skills
- Regulatory Compliance
- Loan Processing
- Adaptability and Flexibility
- Risk Mitigation
- Workload Organization
- Security/Privacy Awareness
- Time Management
- Self-Motivated
- Excellent Customer Service
- MS Office Proficiency
- Records Retention
- Report Preparation
- Risk Analysis
- Business Operations Analysis
- Verbal and Written Communication
Certification
- Licensed Washington State Notary Public / Electronic Notary and Remote Notary
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceHealthcare benefitsPaid sick leavePaid time off401k matchWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MS Excel
Google Docs
Encompass
SharePoint
Quickbooks
OnBase
Webex
Zoom
Xero
Affiliations
- National Notary Association
- Loan Signing Service
Timeline
Corporate Compliance Analyst II
HomeStreet Bank
12.2022 - Current
Loan Officer Assistant
Fairway Independent Mortgage Corporation
04.2020 - 07.2022
Member Service Representative II
Inspirus Credit Union
02.2019 - 09.2019
Washington Mutual
Loan Specialist II
07.1997 - 10.2006
High School Diploma -
Juanita High School
- Licensed Washington State Notary Public
- Certified Taekwondo Instructor
- Certified First Degree Black Belt in Taekwondo
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