SHERI MIXON
Melbourne,FL
Summary
Experienced professional with strong focus on customer success, relationship building and team collaboration. Skilled in Training, coaching, problem-solving, and communication to enhance customer satisfaction. Effective in adapting to changing needs and driving results. Known for reliability and proactive approach to achieving goals.
Overview
20
20
years of professional experience
Work History
Customer Success Associate Manager
OE Connection
03.2024 - 07.2025
- Led OE Customer Success team to effectively manage collision certification programs across five OEM's and several Multi-Shop Operators
- Achieved KPI and budget goals every month
- Created and provided reporting on key metrics and assignment performance
- Developed strong, professional relationships with OEC, OEM's and collision center personnel
- Onboarded, trained and mentored OE Customer Success Specialists
- Created workflows, financial composites and training course updates for OEM's
- Collaborated with cross-functional teams to quickly address and resolve issues. Includes Operations, Product and Development, Sales and Marketing
- Created onboarding process and assessments
- Worked with dealerships and collision centers to grow their collision certifications
- Facilitated Quarterly Business Reviews with multiple OEM's
- Created and managed contracts and Statements of Work
- Calculated and provided status updates on contests and incentives
- Provided training and support to clients on product features and best practices.
Zone Operations Manager (Business Development)
Percepta
Melbourne, FL
07.2016 - 03.2024
- Led team of fifteen sales zone managers to achieve metrics, objectives, and successfully consult dealers
- Developed and implemented business strategies to increase dealership market share
- Developed key relationships with dealership personnel through regular communication and information sharing
- Established effective working relationships with internal team including sales, marketing, service, and operations
- Created and provided reporting on key metrics and assignments performance for senior management review
- Maintained up-to-date knowledge of current industry trends to provide innovative approached for growth
- Collaborated cross-functionality within the organization to ensure successful execution of projects and assignments
- Facilitated wholesale rundown and best practices training for organization
- Coached zone managers on best practices for communicating with dealers and field teams
- Trained new and existing zone managers on required tools and resources to set them up for success
- Established strong client relationships to drive business development and dealer market share
- Conferred with senior management to offer feedback on operations, incentive, and marketing trends.
- Developed tools to assist with dealer business discussions
- Implemented Performance Improvement Plans when needed to assist team members requiring additional support to achieve metrics
- Developed Job aids and support tools for zone managers
- Led cross-functional teams to implement process improvements, resulting in increased productivity.
- Developed and monitored key performance metrics to ensure alignment with organizational goals.
Zone Manager
Percepta
Melbourne, FL
01.2006 - 07.2016
- Established strong relationships with dealership personnel
- Established strong client relationships to drive dealer market share and profitability
- Subject Matter Expert for E-business (digital sales solutions)
- Subject Matter Expert for Market Master
- Subject Matter Expert for Ford Business Management Intelligence
- Facilitated key metrics review with dealers to improve sales and market share performance
- Successfully facilitated vehicle wholesale with over sixty dealers monthly
- Became proficient in Retail Customer Experience
- Developed tools utilizing available resources to assist in dealer meetings
- Business consultant to Ford dealerships to achieve individualized business objectives
- Developed and implemented strategic initiatives aligned with organizational goals.
- Mentored and trained peers in best practices and operational procedures.
- Analyzed market trends to develop business strategies and drive growth.
Education
Business Management
Western Governors University
Salt Lake City, UTSkills
- Relationship building
- CRM software expertise
- Cross-functional coordination
- Customer onboarding
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Verbal and written communication
- Conflict resolution
- Team development
- Microsoft Office Suite (Excel, PowerPoint, Outlook, Word)
- Project management
- Customer relationship management (CRM)
Timeline
Customer Success Associate Manager
OE Connection
03.2024 - 07.2025
Zone Operations Manager (Business Development)
Percepta
07.2016 - 03.2024
Zone Manager
Percepta
01.2006 - 07.2016
Business Management
Western Governors University