Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Work Preference
Software
Timeline
SHERI MONFORTE

SHERI MONFORTE

Account Manager - Technology
Highland,NY

Summary

With over 15 years of experience, I’m a maestro of client retention, revenue growth, and customer satisfaction in top-tier telecom and SaaS arenas. I craft strong, trust-filled relationships, tackle complex business puzzles, and deliver bespoke solutions that empower clients to realize their goals.

My expertise includes:

• Navigating the entire account journey: acquisition, retention, and upsell
• Designing customer success strategies that resonate at every lifecycle stage
• Orchestrating cross-functional collaborations with sales, product, and support teams
• Implementing cutting-edge technology solutions: UCaaS, SaaS, Cloud, VoIP, IoT, remote work, and beyond

Known for my warmth and humor, I thrive in high-growth environments where innovation flourishes and connections count. If you seek a leader ready to elevate your customer experience and fuel business success, let’s connect: sherimonforte@gmail.com

Overview

17
17
years of professional experience

Work History

Account Manager - Mid Market

T-Mobile
New York, NY
04.2024 - Current
  • Lead end-to-end account management for a diverse portfolio of SMB clients, driving customer retention, satisfaction, and revenue growth.
  • Exceeding quarterly and annual sales quotas through bold outbound prospecting paired with a relationship-first approach.
  • Build partnerships with local restaurants to integrate POS and VoIP technologies, streamlining ordering and reservations to improve customer experience and operational efficiency.
  • Transform cold calls into lasting collaborations while mentoring peers to excel in consultative selling.
  • Serve as a trusted advisor, identifying client needs and delivering tailored technology solutions to optimize business operations.
  • Collaborate cross-functionally with sales, product, and technical teams to ensure seamless onboarding, support, and ongoing value delivery.
  • Consistently exceed sales targets and client KPIs through proactive relationship management and solution selling.
  • Champion remote and unified communications strategies to support clients with multiple locations and a dispersed workforce.

Sr. Account Manager

Verizon Wireless
New York, NY
07.2020 - 04.2024
  • I drove growth in a $2M+ portfolio via strategic account planning and strong
    relationships.
  • Delivered tailored tech solutions that improved client efficiency and adoption rates by
    35%.
  • Recognized for rapidly identifying and saving potential churn accounts, achieving an
    average 90%+ save rate on at-risk clients.
  • Partnered with local restaurants and retailers to implement advanced connectivity and
    POS solutions that reduced order errors and improved ROI.
  • Skilled at uncovering deal "stallers" early in the cycle and successfully negotiating complex deals to close by asking the right questions and aligning solutions to client
    priorities.

Director of Recruitment and Home Care Sales

Belvedere Health Services
Albany, NY
10.2015 - 06.2020
  • Achieved two promotions within the organization, underscoring a track record of exceptional performance, effective leadership, and unwavering dedication to client care. - Spearheaded the admissions and onboarding processes for home care services, successfully streamlining operations to cut onboarding time by 20% and significantly elevate client satisfaction.
  • Forged strong partnerships with patients, families, and healthcare providers, ensuring seamless transitions of care and strict adherence to personalized care plans.
  • Collaborated across departments to identify strategic process enhancements, train new staff, and implement innovative systems that boosted operational efficiency and minimized service delivery delays.
  • Earned consistent recognition for not only meeting but exceeding departmental goals, all while maintaining a compassionate, client-centered approach that fosters trust and loyalty.

Major Account Manager

Dex-YP
Purchase, NY
11.1996 - 03.2012
  • Leader in new business acquisition and account growth, achieving 236% of quota
    in the first year through targeted prospecting, territory management, and a consultative sales approach.
  • Delivered integrated print and digital marketing
    solutions that helped small and medium-sized businesses increase visibility, attract customers, and boost revenue.
  • Consistently exceeded sales quotas and
    ranked in the top tier of account executives for performance. 2 Time President's Club Award Winner.
  • Built and maintained strong client relationships, resulting in high retention rates and repeat business.
  • Recognized for transforming underperforming territories into high-growth markets through persistence, market insight, and strategic solution selling. (nicknamed: the pinch hitter)

Education

Corporate Communications

Mercy College, Dobbs Ferry, NY

While earning my Bachelor’s degree in Corporate Communications at Mercy College, I led projects that paired strategic messaging with audience engagement, including a capstone campaign to help a local business boost visibility through targeted media outreach. Active in the Communications Club, I organized events and mentored peers in public speaking—sharpening my ability to connect, persuade, and inspire. My favorite courses, Persuasion & Public Speaking, Organizational Communication, and Marketing Principles, laid the foundation for
the relationship-building, consultative selling, and strategic outreach skills that have fueled my consistent quota-crushing sales career.

Skills

  • Territory Development
  • Smart Prospecting
  • Lead conversion
  • Contract Negotiation
  • IT Infrastructure Management
  • SaaS & UCaaS Sales
  • Cloud Applications
  • Channel Partner Development
  • Formal Sales Methodology
  • Process Mining & Analysis
  • POS Sales
  • Technical Presentations
  • Solution Architecture

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Microsoft 365 Certified - 2024

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

401k matchHealthcare benefitsWork-life balanceCompany CultureCareer advancement

Software

Microsoft 365

Salesforce

Adobe Creative Suite

Google Workspace

Power BI / Tableau

Canva

VEED

Figma

HubSpot

Wix/Wordpress

Google Analytics, Adwords

SEMrush

Timeline

Account Manager - Mid Market - T-Mobile
04.2024 - Current
Sr. Account Manager - Verizon Wireless
07.2020 - 04.2024
Director of Recruitment and Home Care Sales - Belvedere Health Services
10.2015 - 06.2020
Major Account Manager - Dex-YP
11.1996 - 03.2012
Mercy College - , Corporate Communications

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