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Sheri Mullins
Law Enforcement
Saint Amant,LA
Summary
Dedicated professional with extensive experience in warrant processing and record management. Known for maintaining confidentiality and ensuring compliance with legal standards while optimizing workflows. Committed to enhancing departmental efficiency through proactive collaboration and meticulous attention to detail.
Overview
18
18
years of professional experience
Work History
Warrants Records Clerk
Ascension Parish Sheriff's Office
Gonzales, LA
07.2018 - Current
- Processed warrants and related documents using law enforcement management systems.
- Maintained accurate records of warrant statuses and updates for quick retrieval.
- Coordinated with law enforcement personnel to ensure compliance with legal procedures.
- Conducted thorough audits of warrant records to enhance accuracy and reliability.
- Trained new staff on warrant processing protocols and record-keeping standards.
- Streamlined document handling processes, reducing turnaround time for warrant issuance.
- Developed and implemented filing systems to improve access to critical information.
- Collaborated with external agencies to facilitate information sharing regarding active warrants.
- Optimized data entry processes for faster turnaround times, contributing to overall departmental productivity improvements.
- Maintained up-to-date knowledge on relevant policies, regulations, and best practices, ensuring compliance in all tasks performed.
- Collaborated with IT staff to troubleshoot technical issues related to warrants database management systems for timely resolutions.
- Enhanced interdepartmental communication through proactive collaboration with colleagues and superiors.
- Streamlined warrant processing procedures for increased efficiency and reduced errors.
- Provided excellent customer service while handling inquiries from the public, legal professionals, and other stakeholders regarding warrant records.
- Contributed to a positive work environment by maintaining professionalism and displaying a strong work ethic in all interactions with colleagues and stakeholders.
- Safeguarded sensitive information through strict adherence to confidentiality protocols and secure document handling practices.
- Expedited the resolution of discrepancies by promptly collaborating with court personnel and law enforcement agencies.
- Facilitated timely dissemination of information by providing accurate reports on warrant statuses to authorized parties.
- Ensured proper filing and archiving of critical documents, maintaining an organized records system.
- Assisted in reducing backlogs by diligently processing a high volume of warrant requests on a daily basis.
- Enhanced data accuracy by meticulously verifying and updating warrant records in the system.
- Contributed to improved case management by accurately recording warrants status updates and outcomes.
- Supported efficient court operations by managing multiple priorities within strict deadlines.
- Consistently met or exceeded performance goals by demonstrating dedication to quality workmanship and attention to detail in all assigned tasks.
- Minimized errors in record-keeping by conducting regular audits of warrants database entries.
- Provided optimal support to investigations by staying up to date on processing procedures and how to handle high priority evidence.
Accounting Clerk
Ascension Parish Sheriff's Office
Gonzales, LA
05.2016 - 07.2018
- Processed accounts payable and receivable transactions efficiently.
- Reconciled monthly financial statements to ensure accuracy and completeness.
- Maintained accurate records using accounting software and spreadsheets.
- Assisted in preparing financial reports for management review.
- Conducted audits of financial documents to identify discrepancies and ensure compliance with regulations.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
911 Telecommunicator
Ascension Parish Sheriff's Office
Gonzales, LA
04.2008 - 05.2016
- Managed emergency calls, prioritizing urgency and dispatching appropriate resources.
- Coordinated communication between first responders and distressed callers for effective incident resolution.
- Mentored junior staff in crisis management techniques, fostering confidence and competence in high-pressure situations.
- Collaborated with law enforcement agencies to ensure accurate information flow during critical incidents.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Maintained accurate records of all incoming calls, ensuring thorough documentation for future reference and analysis.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Coordinated resources effectively during natural disasters, ensuring swift aid delivery to impacted communities.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Supported dispatchers in coordinating multi-agency responses during large-scale emergencies, resulting in effective resource allocation.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- Assisted with the implementation of new software systems, streamlining call handling processes and increasing efficiency.
- Achieved consistently high performance evaluations due to exceptional communication skills and attention to detail in information gathering tasks.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
- Updated emergency contact databases, ensuring accurate and quick access to vital information during emergencies.
- Increased public safety by efficiently dispatching emergency services to urgent situations.
- Coordinated with law enforcement, fire departments, and medical services, ensuring cohesive response to emergencies.
- Answered multi-line phone systems to gather critical information for first responders, improving response times.
- Ensured equipment functionality, conducting regular tests and reporting issues for maintenance, thus minimizing downtime.
- Guided callers through medical emergencies using pre-arrival instructions, stabilizing patients until help arrived on scene.
- Contributed to the development of new training materials for incoming 911 Telecommunicators, improving overall team preparedness.
- Provided critical support during major emergencies, recognized by management for outstanding performance.
- Enhanced communication skills through rigorous training, preparing for high-stress emergency situations.
- Maintained up-to-date knowledge of local geography and landmarks, aiding in swift emergency response.
- Improved team coordination with clear, concise communication during high-volume call periods.
- Calmed callers in distress, gathering vital information for emergency response teams.
- Contributed to team meetings with suggestions for process improvements, fostering culture of continuous improvement.
- Utilized advanced mapping software to pinpoint caller locations, facilitating quicker response times.
- Managed stressful calls with empathy and professionalism, maintaining caller calm until help arrived.
- Maximized caller safety by providing clear instructions for emergency situations.
- Documented call details accurately for use in ongoing investigations and reports.
- Participated in continuous training programs, staying informed on latest emergency response protocols.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Education
Associate of Applied Science - Criminal Justice
River Parishes Community College
Gonzales, LA08-2027
High School Diploma -
Ascension Catholic High School
Donaldsonville, LA05-1989
Skills
- Work independently
- Follow instructions
- Verbal communication
- Court procedures
- Microsoft office
- Adaptability and flexibility
- Deadline oriented
- Decision-making
- Accuracy and precision
- Efficient workflow
- Background checks
- Policy compliance
- Legal terminology
- Information management
- Proofreading
- Confidentiality
- Warrant processing
- Document scanning
- Record management
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Effective communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Timeline
Warrants Records Clerk
Ascension Parish Sheriff's Office
07.2018 - Current
Accounting Clerk
Ascension Parish Sheriff's Office
05.2016 - 07.2018
911 Telecommunicator
Ascension Parish Sheriff's Office
04.2008 - 05.2016
Associate of Applied Science - Criminal Justice
River Parishes Community College
High School Diploma -
Ascension Catholic High School