Sheri Muniz

• Identified bottlenecks in the delivery process, implementing corrective measures.
• Coordinated logistics for timely deliveries, contributing to operational success.
• Enhanced customer satisfaction by ensuring timely and accurate deliveries.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Improved document processing speed by introducing automated templates for routine correspondence.

• Served as a liaison between customers and tech support teams when needed.
• Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
• Supported patients'' goals by providing education on self-care techniques and home exercise programs.
• Increased customer satisfaction by providing timely and effective technical support to clients during events.
• Enhanced customer satisfaction by providing efficient support and troubleshooting for technical issues.
• Increased client satisfaction by providing exceptional technical support for audiovisual systems.

Facilitated ease of communication for family, friends, and associates.

Supplied precise communication for individuals experiencing complete hearing loss.

• Engaged teams in change processes to minimize resistance and promote acceptance.
• Streamlined workflows to boost productivity across multiple functions.
• Implemented performance metrics for consistent evaluation and improvement.
• Cultivated high-performing teams by implementing leadership development programs.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Leveraged professional networks and industry knowledge to strengthen client relationships.
• Offered emotional support by running alongside during races.

• Safeguarded sensitive information through diligent maintenance of confidential records storage systems in compliance with legal regulations.
• Coordinated travel arrangements for executive staff, ensuring efficient scheduling and cost-effective accommodations.
• Facilitated timely resolution of customer inquiries by streamlining communication channels between departments.
• Managed complex scheduling and calendar coordination for high-level executives, ensuring punctuality and effective time management across the board.
• Enhanced team productivity with thorough training sessions on company policies and best practices.
• Established strong rapport with colleagues, fostering effective communication and collaboration among team members.