Sheri Nasser
Lubbock,Texas
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
17
17
years of professional experience
Work History
Lead Customer Service Representative
National Veterinary Associates
07.2016 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Responded to customer calls and emails to answer questions about products and services.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
Medical Practice Manager
Nasser Cardiology, P.A.
06.2011 - 09.2012
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Manage insurance and billing, along with submitting medical office billing to insurance.
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed and maintained electronic record management systems to analyze and process data.
- Managed 6 employees with various personalities and from different cultures for large cardiology-physician practice.
Medical Practice Manager
Nasser Cardiology, P.A.
12.2006 - 01.2009
- Same as above
Education
Associate of Applied Science -
North Harris Community College
Houston, TX05.2005
Skills
- Multitasking and Organization
- Insurance and Medical Terminology
- Customer Account Management
- Investigate Claims
- Document and Records Management
- Issue and Complaint Resolution
- Customer Support
- Microsoft Office
- Customer Data Confidentiality
- Incoming Call Management
Timeline
Lead Customer Service Representative
National Veterinary Associates
07.2016 - Current
Medical Practice Manager
Nasser Cardiology, P.A.
06.2011 - 09.2012
Medical Practice Manager
Nasser Cardiology, P.A.
12.2006 - 01.2009
Associate of Applied Science -
North Harris Community College
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