Sheri Nobles Therkildsen
Owensboro,KY
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Night Auditor
Courtyard by Marriott
03.2025 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Managed front desk operations during night, maintaining security and guest safety.
- Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
Manager
Hucks (Martin and Bailey)
11.2024 - 02.2025
- Responsible for day to day functions of store and kitchen
- Responsible for scheduling, hiring, and training of staff
- Responsible for ordering and maintaining fresh products in store and kitchen
- Responsible for accurate audits and reports of store daily
- Responsible for safe management and banking of store
- Responsible for lottery tracking, ordering, counts, and financials
- Responsible for cleanliness, maintenance, operations, stocking, ordering, staff coverage, and customer service and loyalty of store and kitchen
- Responsible in maintaining open communication with district management and corporate office
- Responsible in maintaining and communicating with vendors in store
- Responsible for maintaining equipment in store and kitchen
- Responsible for keeping store and kitchen up to date in any and all regulations
- Responsible for maintenance of exterior of store, lot, trash receptacle, grease disposal receptacle and storage building
- Responsible for maintaining a safe, orderly, clean, and operational workplace for staff
- Responsible for maintaining regulation compliance
- Responsible for correction of customer complaints and fulfilling customers requests
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assist Manager
Hucks (Martin and Bailey)
04.2023 - 11.2024
- Responsible for conducting accurate counts / audits of store goods
- Responsible for maintaining cleanliness of store, stocking goods, and daily functions of store
- Assist Manager with scheduling and hiring of staff
- Assist Manager with completing accurate daily reports
- Assist Manager in daily banking and financial audits
- Responsible to work any shift that has no coverage
- Cooking and preparing food in store kitchen and maintaining the freshness of food
- Responsible for accurate ordering of goods for store and kitchen
- Responsible for cleanliness, stocking, daily functioning of kitchen
- Responsible for maintaining up-to-date training for staff
Associate cashier
Hucks (Martin and Bailey)
12.2023 - 04.2024
- Responsible for collecting payment for goods
- Customer service
- Maintaining clean and stocked store for customers
- Assist management in maintaining fresh, readily available products
- Check in vendors that bring in product
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Demonstrated knowledge of store layout to help direct customers searching for specific items or departments.
- Streamlined checkout procedures for faster service and reduced wait times.
- Greeted customers warmly upon entering the store, creating a welcoming atmosphere conducive to repeat business.
- Balanced multiple tasks simultaneously during busy periods, keeping lines moving quickly without sacrificing quality or accuracy of transactions.
- Provided exceptional customer service, resulting in numerous positive reviews and commendations from customers.
- Assisted in end-of-day closing activities, including cash reconciliation and store cleaning tasks.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Front Desk Auditor
Super 8
04.2019 - 09.2023
- Responsible for registering guests, assigning rooms, and issuing keys
- Compute bills, collect payments, and make change for guests
- Perform nightly audits, clear up discrepancies, notify management of issues
- Notify housekeeping or maintenance staff when guests report problems
- Review accounts and charges with guests during the checkout process
- Record guest comments or complaints, notifying managers as necessary
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations for shopping, dining, or entertainment
- Advise housekeeping when rooms are ready for cleaning
- Ensure hotel linen is washed and prepared for housekeeping
- Prepare breakfast, including juice, coffee and tea
- Enhanced guest satisfaction by providing efficient check-in and check-out services.
- Prepared daily reports on occupancy, financial transactions, and guest-related issues for management review, facilitating informed decisionmaking.
- Ensured compliance with data privacy regulations by securely handling sensitive information related to guest records.
- Managed reservation systems efficiently, ensuring all bookings were accurate and uptodate.
- Collaborated with other departments to address guest concerns and needs effectively, fostering strong interdepartmental communication.
- Handled cash drawer responsibly, performing regular reconciliations as required by company policy.
- Served as a key point of contact for group reservations and event coordination, liaising between clients and relevant departments to ensure seamless execution.
- Contributed to team efforts in maintaining hotel cleanliness and organization, resulting in a welcoming environment for guests.
- Maintained a high level of accuracy in processing financial transactions for guest stays, room charges, and additional services.
- Developed rapport with repeat guests by remembering names and preferences, enhancing their loyalty to the hotel brand.
- Managed phone lines promptly addressing calls from guests, prospective clients, and other departments.
- Coordinated with housekeeping staff to ensure room availability was accurately reflected in the system at all times.
- Assisted guests with inquiries and requests, ensuring timely resolutions and positive experiences.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Logged wake-up call requests and set up automatic rings in system.
- Balanced hotel accounts and resolved discrepancies.
- Performed nightly updates to room charges and rates.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Care Representative
Alorica
10.2018 - 03.2019
- Responsible for answering phones at call center
Medical Assistant
Physicians Affiliated Care
10.2017 - 10.2018
- Responsible for answering phone, handling payments, Insurance verification, and maintaining scheduling for patients
- Handled 'Triaging patients' before they saw the Doctor
- Work on computer to keep accurate records such as EMR
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Medical Assistant
Dr Nitya Gupta Internal Medicine
08.2015 - 06.2016
- Responsible for answering phone, handling payments, Insurance verification, and maintaining scheduling for patients
- Work on computer to keep accurate records such as EMR
- Assist Doctor in procedures as requested
- Ensured office was clean and order and stocked supplies
- Perform blood draws and other lab test under doctor supervision
- Obtained client medical history, medication information, symptoms, and allergies.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Improved clinical workflow with introduction of electronic health records system.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Completed EKGs and other tests based on patient presentation in office.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Measured patient pulse oximetry.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Private Sitter/Home Health
Self-employed
08.2013 - 11.2014
- Assisted client with daily living activities
- Transported clients to and from appointments
- Aided in the stroke recovery therapy
- Prepared and served meals and some light housekeeping
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Monitored medications for interactions and need for change to manage health conditions.
- Maintained patient's home environment to keep safe, clean and familiar.
- Engaged patient in appropriate stimulation activities and physical activity.
- Supported emotional well-being by actively listening to clients'' concerns or stories while offering appropriate validation or encouragement when needed.
- Facilitated social interactions and mental stimulation through engaging conversations and recreational activities.
- Implemented personalized care plans under the guidance of healthcare professionals to enhance client satisfaction and overall quality of life.
- Assisted clients with mobility issues, promoting safety and independence in their homes.
- Provided transportation services for appointments, errands, and social engagements, enabling clients'' autonomy outside the home.
- Developed trust-based relationships with clients by demonstrating empathy, reliability, and professionalism in all interactions.
- Prepared nutritious meals tailored to individual dietary needs, contributing to overall client wellness.
- Monitored vital signs and reported any changes in health status to healthcare providers promptly for effective intervention.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing to maintain a dignified appearance for clients.
- Maintained a clean and organized living environment, fostering a comfortable and hygienic atmosphere for clients.
- Enhanced client well-being by providing attentive and compassionate care in daily activities.
- Administered medications as prescribed, ensuring proper dosage and timely intake for optimal health outcomes.
Education
Prerequisite For Associate in Nursing
South Piedmont Community College
Peachland, NCPrerequisite Classes For Associates in Nursing
Henderson Community College
Henderson, KYCertified Nurses Aide
Henderson Community College
Henderson, KYEmergency Medical Technician Class -
Owensboro Community Technical College
Owensboro, KYRegistered Medical Assistant Certification Program -
Ross Education Medical Center
Owensboro, KYSkills
- Patient care
- Attention to detail
- Operating office equipment
- Patient charting
- Documenting
- Organizational skills
- Specimen collection
- Performing lab testing
- EKG
- Taking vitals
- Administering injections
- Billing and coding
- Insurance validation
- Computer skills
- Acute experience
- Long-term experience
Timeline
Night Auditor
Courtyard by Marriott
03.2025 - Current
Manager
Hucks (Martin and Bailey)
11.2024 - 02.2025
Associate cashier
Hucks (Martin and Bailey)
12.2023 - 04.2024
Assist Manager
Hucks (Martin and Bailey)
04.2023 - 11.2024
Front Desk Auditor
Super 8
04.2019 - 09.2023
Customer Care Representative
Alorica
10.2018 - 03.2019
Medical Assistant
Physicians Affiliated Care
10.2017 - 10.2018
Medical Assistant
Dr Nitya Gupta Internal Medicine
08.2015 - 06.2016
Private Sitter/Home Health
Self-employed
08.2013 - 11.2014
Emergency Medical Technician Class -
Owensboro Community Technical College
Registered Medical Assistant Certification Program -
Ross Education Medical Center
Prerequisite For Associate in Nursing
South Piedmont Community College
Prerequisite Classes For Associates in Nursing
Henderson Community College
Certified Nurses Aide
Henderson Community College
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