Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheri Nottingham

Sacramento,CA

Summary

A motivated and technically savvy administrative professional with 5 years of ASO I Administration experience with Sacramento County and the desire to take on new challenges. Provides stellar customer service, able to accomplish objectives with creativity, intelligence, and a great sense of humor. Resourceful and effective problem solver with the drive, commitment, and experience to contribute to the daily success of IHSS Public Authority and the upcoming expansion.

Overview

28
28
years of professional experience

Work History

Administrative Services Officer I (Temp Via AppleOne)

Sacramento County
Sacramento
01.2024 - Current
  • Enhanced the effectiveness of contract boilerplates and official unit forms following a thorough review for accuracy and consistency.
  • Identified opportunities for enhancing operational efficiency in the unit.
  • Provided support for 54 Contract Monitors in 3 divisions: Admin, CPS, and SAS.
  • Utilize DocuSign to efficiently route and manage contracts for timely processing.
  • Process all incoming contract requests.
  • Developed a comprehensive binder of instructions for the Contracts Unit Admin Support.
  • Proficiently utilize Contracts Database, Acrobat Pro, FileNet, Kofax, DocuSign, MS Word, Excel, Access, Outlook, and Teams to streamline operations.

Proofreader/Owner

Spellbound Proofreading
Snohomish, WA
10.2021 - 12.2023
  • Provided proofreading services for court reporters, scriptwriters, and patent applicants.
  • Maintained a high attention to detail under tight deadlines.
  • Edited movie scripts, technical product presentations, and applications for patents.
  • Reviewed content for clarity, consistency, and accuracy.
  • Corrected grammar, spelling, and tense errors to copy and manuscripts.
  • Performed research into content questions and grammatical concerns to verify details.

Administrative Services Officer I

Sacramento County
Sacramento
05.2017 - 03.2020
  • Managed deployment, training, and troubleshooting of 1200 iPhones and iPads. Generated financial and usage reports and created technical instructions.
  • Contract negotiations - Saved the department $60K each month on wireless bill.
  • Negotiated contract for acquiring 970 new iPhones + accessories valued at $1,115,500 from Verizon Wireless without any cost.
  • Quickly learned C-Cure access software to create building access protocols for 1300 employees across 5 Separate facilities.
  • Oversaw a fleet of 226 vehicles at 5 locations, optimizing efficiency through the use of GPS tokens and Verizon's NetworkFleet web-based software.
  • Successfully executed the setup of new pages for DCFAS, Admin, and SAS Intranets in role as SharePoint Administrator.

Sr. Office Assistant/ Administrative Services Officer I

Department of Health & Human Services
05.2015 - 05.2017
  • Cell Phone Coordinator for 375 Social Workers and Managers.
  • Managed 775 iPhones and MiFi devices, including monthly bills, deployment, and troubleshooting.
  • Responsible for distribution and setup of division PCs and laptops.
  • Created technical documentation and provided individual and classroom training for devices.
  • By providing immediate technical support for iPhones and MiFi devices, I reduced the number of calls to the help desk and minimized teleworking employee downtime, resulting in cost savings for the department.
  • Implemented changes to the onboarding process reducing the time frame from 3 weeks to 10 days.
  • SharePoint Administrator for the SAS Division Intranet/Internet websites.
  • Created all ASAP requests for technical needs, new hires, access, and separations.
  • Facilities and Safety POC.

Customer Service/Technical Support Specialist

Verizon Wireless Loyalty Call Center
Rancho Cordova, CA
05.2009 - 02.2012
  • Awarded the Highest First Call Resolution rank in the Western region for 2011
  • Highest device sales in the Western region for the 1st and 2nd quarter of 2010
  • Assisted customers in resolving issues with their devices, plans and bills.

Enterprise Help Desk Supervisor

Sutter Health IT Services
Mather, CA
06.2007 - 09.2008
  • Promoted to supervisor upon integration of regional and enterprise help desks in May 2007.
  • Assisted in the rollout of Electronic Health Records to 33 affiliates and facilitated workflow changes to optimize support for the organization's extensive network of employees, hospitals, medical foundations, and physicians. Ensured compliance with HIPAA regulations throughout the implementation process.
  • Produced quality agent teams of 57 agents (22 direct reports) who were devoted to a high level of customer service objectives and consistently handled urgent issues affecting patient care with grace and intelligence in a high-stress environment.
  • Revamped hiring procedures to optimize the caliber of candidates selected for interviews.
  • Collaborated with IT team members on projects and initiatives.
  • Managed helpdesk ticket system to ensure timely issue resolution.
  • Conducted employee evaluations resulting in pay increases.

Desktop Coordinator

Sutter Health Sacramento Sierra Region Help Desk
Mather, CA
10.2005 - 06.2007
  • Managed daily workflow and project assignments of the help desk agents
  • Ensured 17,000 medical professionals of 5 hospitals and MOB facilities received exceptional and timely customer service with technical problems via phone and email.

Sr. Office Assistant

Department of Finance, Auditor-Controller’s Office
05.1996 - 12.2000
  • Provided clerical support for 13 accounting units (65 accountants and clerical staff.)
  • Trained new employees on front desk reception procedures.
  • Completed random projects as assigned.
  • Processed/submitted invoices for payment.

Education

Business Administration/eCommerce -

Strayer University

Associate degree - Applied Sciences in Information Technology -

Northwestern Technical College

General Education Classes -

Sacramento City College

Skills

  • Asset Management
  • Technical Troubleshooting
  • Financial Reports
  • Embraces Change
  • Database Management
  • Supervisor Experience
  • Contract Negotiations
  • County Contract Processing
  • Detail-Oriented
  • Great Communication Skills
  • Proofreading/Editing
  • Training/Coaching
  • Website Management
  • Writing Technical Procedures
  • Form and Template Creation
  • DocuSign Management
  • Analytical Skills
  • Leads by Example
  • Teamwork and Collaboration
  • Adaptability and Flexibility

Timeline

Administrative Services Officer I (Temp Via AppleOne)

Sacramento County
01.2024 - Current

Proofreader/Owner

Spellbound Proofreading
10.2021 - 12.2023

Administrative Services Officer I

Sacramento County
05.2017 - 03.2020

Sr. Office Assistant/ Administrative Services Officer I

Department of Health & Human Services
05.2015 - 05.2017

Customer Service/Technical Support Specialist

Verizon Wireless Loyalty Call Center
05.2009 - 02.2012

Enterprise Help Desk Supervisor

Sutter Health IT Services
06.2007 - 09.2008

Desktop Coordinator

Sutter Health Sacramento Sierra Region Help Desk
10.2005 - 06.2007

Sr. Office Assistant

Department of Finance, Auditor-Controller’s Office
05.1996 - 12.2000

Business Administration/eCommerce -

Strayer University

Associate degree - Applied Sciences in Information Technology -

Northwestern Technical College

General Education Classes -

Sacramento City College

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Sheri Nottingham