Sheri OKeefe
Clearfield,UT
Summary
Dedicated insurance professional skilled in claims management and customer service excellence. Proven ability to streamline processes and resolve billing discrepancies, ensuring timely reimbursements and fostering strong relationships with patients and insurance carriers.
Overview
9
9
years of professional experience
Work History
Insurance Coordinator
Felt Family Dentistry
01.2023 - Current
- Coordinated insurance claims processing to ensure timely reimbursements for patient treatments.
- Verified patient insurance eligibility and benefits, enhancing accuracy in billing processes.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.
- Filed and tracked insurance claims and communicated claims status to patients.
Billing Specialist
Body Tune Physical Therapy
04.2019 - 12.2022
- Coordinated with healthcare providers to resolve billing discrepancies and enhance patient satisfaction.
- Streamlined billing procedures, reducing processing time and improving workflow efficiency.
- Mentored junior staff on best practices in billing systems and customer service excellence.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Contributed to positive work environment by offering support and guidance to junior billing staff.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Fostered strong relationships with healthcare providers and insurance representatives to facilitate efficient resolution of billing issues.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Coordinated insurance verification processes to ensure timely and accurate patient coverage assessments.
- Collaborated with healthcare providers to resolve discrepancies in insurance information and claims submissions.
- Developed training materials for new hires, enhancing onboarding efficiency and knowledge retention.
- Implemented process improvements that reduced verification turnaround times and increased operational efficiency.
- Analyzed trends in claim denials and provided actionable insights to improve future verification processes and outcomes.
- Contributed to a positive work environment by actively participating in team meetings, offering constructive feedback, and assisting colleagues when needed.
- Collaborated with the patient registration team to verify insurance coverage and obtain necessary authorizations, reducing delays in service provision.
- Cultivated strong relationships with insurance providers to facilitate seamless communication and expedite claims processing.
- Expedited claim approvals with thorough pre-authorization submissions and diligent followups.
- Improved patient satisfaction rates by providing clear explanations of benefits, coverage, and billing procedures.
- Assisted in training new hires on industry best practices, ensuring consistent quality performance across the team for optimal results in the verification process.
Front Desk/Dental Insurance Coordinator
Felt Family Dentistry
08.2016 - 02.2022
- Analyzed claim denials to identify trends, implementing corrective actions to improve approval rates.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Processed dental insurance claims with attention to detail and adherence to policy guidelines.
- Trained new team members on billing procedures and software systems for optimal performance.
- Used data entry skills to accurately document and input statements.
- Audited and corrected billing and posting documents for accuracy.
- Utilized various software programs to process customer payments.
- Maintained accurate records of customer payments.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Handled account payments and provided information regarding outstanding balances.
- Collaborated with customers to resolve disputes.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Enhanced patient experience through effective communication and front-desk support.
- Implemented electronic health record systems to streamline patient information management.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Ensured patient privacy by adhering to all HIPAA regulations during the collection, storage, and sharing of sensitive information.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
- Improved data accuracy and patient record management with diligent updating and organizing of digital and physical files.
Education
High School Diploma -
Layton High School
Layton, UTSkills
- Insurance claims processing
- Insurance processes
- Insurance verification
- Customer service and assistance
- Claims
- Accounts receivable
- Strategic thinking skills
- Dental insurance experience
- Attention to detail
Timeline
Insurance Coordinator
Felt Family Dentistry
01.2023 - Current
Billing Specialist
Body Tune Physical Therapy
04.2019 - 12.2022
Front Desk/Dental Insurance Coordinator
Felt Family Dentistry
08.2016 - 02.2022
High School Diploma -
Layton High School