Sheri Parrott
Hermiston,OR
Summary
Driven and adaptable professional with a diverse background including roles as a Massage Therapist and Assistant General Manager at Chartwells Schools Dining Services. Excelled in multitasking and critical thinking, achieving high customer satisfaction and streamlining processes for increased efficiency. Skilled in organizational and decision-making abilities, consistently delivering results through effective team training and client relationship management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Stay at Home Mom
None
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Massage Therapist
Self-employeed
02.2016 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
Assistant General Manager
Chartwells Schools Dining Services
04.2005 - 02.2016
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
GED -
Gunnison High School
Gunnison, CO05.1980
Massage - Massage Therapy
Victoria Beauty School
Kennewick, WA07.2014
Skills
- Multitasking
- Attention to Detail
- Critical Thinking
- Organizational Skills
- Decision-Making
Timeline
Massage Therapist
Self-employeed
02.2016 - Current
Assistant General Manager
Chartwells Schools Dining Services
04.2005 - 02.2016
Stay at Home Mom
None
GED -
Gunnison High School
Massage - Massage Therapy
Victoria Beauty School