Sheri Raupp

Responsible for checking patients in and out; collecting monies due, scheduling new and established patients, answering multi phone lines, verifying insurance benefits along with explaining those benefits with the patients, communicating with physician offices including faxing/scanning/emailing records, balancing daily financials, and assisting the physical therapists wherever is needed.

Responsible for all day-to-day duties as Office Manager for a 6 provider, 2 office physical therapy company. Credentialing, staffing, Daily-Weekly-Monthly-Quarterly reports, some promotional and marketing as well. Focused on staff morale and patient satisfaction also.

Responsible for all appeals in our region and assisted medical director with over 12,000 medical reviews annually. I was point of contact for all UM nurses for review follow ups. Also, responsible for faxing, logging, and filing of above mentioned appeals and medical reviews. Controlled the correspondence with beneficiaries, providers, off-site staff, and assisted Director of Health Services with quarterly meetings and reports.

In the 2 years I was employed here, I worked in several different departments. I would be moved to whichever department required assistance in increasing productivity, decreasing errors, bettering relations with off-site staff and providers or facilities. Departments worked: QA/QM, DME, Appeals, Compliance, and UM. **I had previously worked for the same owner back in California.

Assisted OB/GYN open his private practice. Assumed all duties as office manager for day-to-day duties including maintaining staff and all staffing/operational issues, obtaining proper authorizations and then scheduling surgeries at both hospitals and out-patient facility, MD had privileges with at. Worked with other OB/GYN offices for on-call scheduling/all departmental and hospital staff/board meetings, and other duties as required.

Assumed all duties as office manager for this three-physician, two office practice. We were one of the first clinics when Medicaid began having HMO plans (Molina, IEHP, Superior) to contract and show it to be a successful practice model. Staffing, marketing, credentialing, contracts, federal and state review reports, etc.