Sheri Rodriguez
Las Vegas,Nv
Summary
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Overview
11
11
years of professional experience
Work History
Team Leader
Telus International
08.2023 - Current
- Leading and managing a team of customer service representatives, ensuring high-quality customer interactions, resolving escalated issues, and improving customer satisfaction.
- Handle escalated customer inquiries and complaints.
- Ensure timely and effective resolution of customer issues.
- Develop and implement customer service and procedures.
- Monitor customer satisfaction levels and identify trends
- Provide training and onboarding for new customer service representatives.
- Identify training needs and opportunities for skill development within the teams.
- Stay up-to-date on company policies, procedures, and industry trends.
Sales Associate
Mandy’s Jewelry Box
03.2021 - 07.2023
- Customer Service, Retail Sales, handling money transactions, restocking
Supervisor, Sales Associate Customer Service
Krispy Kremes, Circus Circus
08.2018 - 03.2020
- Retail Sales Associate, Customer Service Overseeing payroll, schedules, money management, inventory
Supervisor
Nv 1 Auto Body
03.2014 - 08.2018
- Updating Product systems, policies and safety procedures, Sales Informing employees about new productivity and training with new products/procedures. overseeing payroll, schedules, Customer Service, sales and transactions
Education
GED -
PennState
06.2006
Skills
- Leadership & Management: Strong leadership, communication skills
- Customer Service and Relations skills
- Problem-Solving: effectively identify and resolve customer issues
- Communication: Excellent written and verbal communication skills
- Analytical Skills: Skills analyze data and identify trends
- Team management
- Administrative support
- Technical support
- Customer service excellence
- Inbound call answering
- Teamwork and collaboration
- Relationship building
- Customer relations
- Product knowledge
- Quality control
- Teamwork
- Multitasking and prioritizing
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Customer satisfaction
- Team leadership
- Active listening
- Effective communication
- Goal setting and achievement
- Staff coaching and training
- Creativity and originality
- Leadership development
- Analytical thinking
Timeline
Team Leader
Telus International
08.2023 - Current
Sales Associate
Mandy’s Jewelry Box
03.2021 - 07.2023
Supervisor, Sales Associate Customer Service
Krispy Kremes, Circus Circus
08.2018 - 03.2020
Supervisor
Nv 1 Auto Body
03.2014 - 08.2018
GED -
PennState
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