Sheri Ross
Milwaukie,Or
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Supply Source
01.2019 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and tracking orders.
- Researched, quoted and ordered new items for customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with sales team to stay current on inventory levels, complete orders, and resolve issues.
- Developed spreadsheets for tracking of customer’s shipments and return of defective merchandise.
- Managed timely and effective replacement of damaged or missing products.
- Updated account information to maintain customer records.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Skilled at working independently and collaboratively in a team environment.
Office Coordinator
Metro Overhead Door
01.2011 - 01.2019
- Served as a central point of contact for most customers.
- Received and screened a high volume of internal & external communications, including email.
- Directed dispatching, routing, and tracking of up to 21 fleet vehicles.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Set up customer accounts, assisted with pulling permits for jobs and making submittal packages.
- Maintained job files, put together all necessary documentation and invoices for billing and followed up with documentation for equipment installation.
- Developed spreadsheets for customer accounts, tracking of customer payments, shipments and return of defective merchandise.
- Worked with sales team and project manager for completion of job quotes and installations.
- Organized technician’s out-of-town travel including per diems and hotel reservations.
Education
Accounting Clerk Certification -
Clackamas Community College
Clackamas, ORMedical Administrative Assistant Certification -
Apollo College
Portland, ORSkills
- Professional Telephone Demeanor
- Problem-Solving
- Customer Service
- Database Management
- Work Prioritization
- Customer Data Confidentiality
- Administrative and Office Support
- Problem Solving
- Microsoft Dynamics NAV
- Remote Office Availability
Timeline
Customer Service Representative
Supply Source
01.2019 - Current
Office Coordinator
Metro Overhead Door
01.2011 - 01.2019
Accounting Clerk Certification -
Clackamas Community College
Medical Administrative Assistant Certification -
Apollo College
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