Assist property manager in overseeing daily operations of property
Manage leasing team and personally tour prospects maintaining a 60% conversion ratio
Prepare lease agreements, renewals, and move-in/move-out documentation
Walk vacant apartments upon move-out, document damages and complete deposit accounting statements
Utilize and manage social media sites
Manage rent collection and delinquency processes
Market research, manage online marketing and recommend pricing adjustments
Medical Billing/Collections Specialist
Medsmart Medical, Inc
Corona, CA
11.2016 - 08.2021
Medical billing and collections for a variety of specialties: Plastic Surgery, Rheumatology, and Internal Medicine
Community Manager
Lewis Group of Companies
Ontario, CA
06.2014 - 03.2016
Financial, maintenance and market knowledge produced an average of 6.5% increase in Net Controllable Operating Income and decrease of 5% in Controllable Operating Expenses year over year
Maintained continuous occupancy of 98-100% ensuring maximum Rental Income
Provided prospective residents tours of community
Excellent ability to tailor tours to highlight and focus on community aspects based on their stated needs and desires - maintaining 97-99 % occupancy rate
Qualified, screened and approved/denied applications for residency
Managed the entire leasing process to ensure maximum conversion of prospects to residents
Effectively managed and trained leasing and oversaw maintenance personnel
Created leases, renewal documents and prepared legal notices – Notice to Pay Rent or Quit, 3 Day Cure or Quit, Notice of Entry, etc
Received the 2014 and 2015 “CEL Customer Service” platinum award for resident/staff satisfaction
Community Manager
Aimco
Irvine, CA
01.2009 - 02.2014
Managed several properties including senior 55+, student, and multifamily properties ranging between 300 and 600 apartments
Financial, maintenance and market knowledge produced an increase in NCOI and decrease in COE year over year
Maintained occupancy of 97-99% ensuring maximum NRI and utilized social media for marketing of property
Provided prospective residents tours of communities
Ability to highlight and focus on community aspects based on their stated needs and desires
Effectively managed and trained leasing and maintenance personnel
Qualify, screen and approve/deny applications for residency
Created leases, renewal documents and prepared legal notices – Notice to Pay Rent or Quit, 3 Day Cure or Quit, Notice of Entry, etc
Managed and assisted in preparation of annual budget and financial document, processed requisitions for vendors, and managed vendors
Analyzed local market and requested rental pricing adjustments to maximize profit
Sales and Leasing Consultant
Aimco
Camarillo, CA
07.2007 - 12.2009
Leasing consultant for a 140-unit multi-family apartment community
Selected Achievements and Contributions:
Maintained 97- 99% occupancy rate
Effectively communicated with prospects
Highlighted property and apartment aspects based on potential residents' needs and desires for their new home
Increased resident satisfaction by creating and managing monthly resident activities and special events
Flawless preparation of lease and renewal documents
Achieved a 1% delinquency rate as a result of effective rent collection efforts
Exhibited strong organizational abilities, follow-up skills, and attention to detail
Excelled in personal goal of self-learning and on the job training which allowed me to obtain a promotion to a Community Manager position