Sheri Schwartz
Middleport,NY
Summary
Seasoned, retired Corrections Officer brings calm, confident presence to in-prerson interactions. Safety-focused approach to managing inmate interactions and activity. Compassionate supervision over areas such as recreation, visiting, work and food consumption. Detail-oriented approach to handling adverse and stressful working conditions. I also have years of customer service experience including management and owning my own business. Other work experience includes sales at Gi-Ro Dry Cleaner, working at Mailboxes Etc (now known as the UPS Store), Piercing Pagoda, RGIS Inventory Company, weekend receptionist at Heathwood Assisted Living.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Correctional Officer
Niagara County Sheriff's Office
Lockport, NY
12/15/97 - 02.2024
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility. Fixed post in Central Control-handling all movement and communications within the facility using touch screen systems and radio transmissions.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Handled all incoming phone calls through the facility and handled family members, court officers, and was the first line of handling all complaints from outside community members.
- Experienced in Microsoft Office, Excel, Google Docs
Sales Associate and Assistant Manager
Frontier Cellular Retailer
Lockport, NY
05.1996 - 06.1998
- Maintained up-to-date knowledge of store merchandise and policies as well as learning programming for each new cellular device.
- Built relationships with customers to encourage repeat business.
- Inventoried all merchandise and handled replenishing any supplies and product.
- Trained new employees, handled all schedules and reporting payroll.
- Greeted customers and provided exceptional customer service and made certain customers had the best possible cellular plan for their needs.
Sales Associate
Disc Jockey Records
Lockport, NY
1995 - 1997
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system as well as conducting ticket sales through Ticketmaster.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels as well ordering inventory and managed new displays.
Independent Distributor
Young Living Essential Oils by Sheri
Middleport, NY
2015 - 2021
- Managed a team of independent distributors, providing guidance and support to ensure success.
- Created relationships with potential customers through vendor events, networking events, and online outreach initiatives such as Facebook events, conducting in person classes and workshops.
- Researched and prepared class and workshop material.
- Networked and got involved with vendor shows
- Taught individuals how to use essential oils and natural products to increase awareness about toxins in household products.
- Utilized Microsoft Office, Excel and Google docs to prepare class material and inforamtional pamphlets.
Education
Bachelor of Science - Criminal Justice
SUNY College At Brockport
Brockport, NY05-2003
Niagara County Correctional Academy - Corrections
Niagara County Community College
Sanborn, NY02-1998
Skills
- Emergency Response
- Records Management
- Surveillance
- CCTV Monitoring
- Crisis Management
- Relationship building and management
- Policy Enforcement
- Radio and Stanley Touch Screen System maintenence
- Trained in defensive tactics
- Fixed post trained for Central Control
Certification
- Certified in CPR and First Aid
Accomplishments
- NYS Correction Officer of the Year 2021 for my role successfully regaining control of a hostage within the Correctional Facility.
Secretary of NCDSA
- I served as the Secretary of our Corrections Union from 2021-2023
References
References available upon request.
Timeline
Sales Associate and Assistant Manager
Frontier Cellular Retailer
05.1996 - 06.1998
Correctional Officer
Niagara County Sheriff's Office
12/15/97 - 02.2024
Sales Associate
Disc Jockey Records
1995 - 1997
Independent Distributor
Young Living Essential Oils by Sheri
2015 - 2021
Bachelor of Science - Criminal Justice
SUNY College At Brockport
Niagara County Correctional Academy - Corrections
Niagara County Community College
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