Sheri Scott
Summary
Dedicated and reliable professional with a track record of excellence for more than 20 years in office organization and detailed records management. Well-versed in the day-to-day operations of the Clerk of Courts and activities to include the principles, practices, techniques, rules, regulations, and laws associated with the Courts. Department collaborator and advocate of high-quality customer service to both internal departments and public-facing customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Courtroom Specialist I
Cindy Stuart Clerk Of Court And Comptroller
12.2011 - Current
- Monitor and ensure compliance with policies and procedures
- Establishes work schedules, assignments, goals and priorities, and ensure that work schedules are met.
- Follow all company policies and procedures to deliver quality work.
- Produce detailed, legible and accurate dockets
- Responds promptly and efficiently to requests and inquiries from; Judiciary, agencies, coworkers, departments and management in a professional and courteous manner.
- Establish and maintain positive relationships with all Judiciary and other agencies.
- Maintain Court Calendar
- Research cases prior to court to ensure accuracy be able to provide prompt information as needed during court sessions
- Process dockets after court in a timely manner
- Participates in office projects to assist with overall office compliance
Court Clerk II
Hillsborough County Clerk Of Circuit Court
12.2011 - 11.2012
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Provided assistance to attorneys and court personnel in courtroom
- Assisted court in scheduling hearings
- Reviewed court documents to process subpoenas, motions and pleadings.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Prepared court documents for filing in alignment with established protocols to support compliance.
Court Clerk I
Hillsborough County Clerk Of Circuit Court
10.2007 - 12.2011
- Reviewed court documents to process; Motions, Notice of Hearings, CRA's, Bonds, Information and pleadings.
- Performed routine data entry or document management.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
Office Assistant
Hillsborough County Clerk Of Circuit Court
03.2007 - 10.2007
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Reviewed files, records and other documents to obtain information to respond to requests.
Senior Clerk
DHSMV- Bureau Of Administrative Review
06.2006 - 03.2007
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Processed documents and materials to disseminate information to appropriate parties.
- Assist with scheduling of Administrative Reviews
- Process notices of Review Hearings
- Completed clerical tasks such as filing, copying, answering phones and distributing mail.
Customer Service Intake Clerk
Mini Vacations, Inc.
02.2000 - 05.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer calls and emails to answer questions about products and services.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Millbrook High School
Millbrook, New York06.1990
Skills
- Strong customer service and Interpersonal skills
- Proven Records Management and Operational knowledge
- Knowledge of statutes, rules, policies and procedures governing work unit
- Critical thinking and leadership
- Excellent organizational skills and ability to prioritize
- Strong attention to details
- Proficient in Microsoft 365 (Word,Excel, PowerPoint, Outlook)
- Excellent written and oral Communication
- Ability to maintain confidentiality and Security of information
Timeline
Court Clerk II
Hillsborough County Clerk Of Circuit Court
12.2011 - 11.2012
Courtroom Specialist I
Cindy Stuart Clerk Of Court And Comptroller
12.2011 - Current
Court Clerk I
Hillsborough County Clerk Of Circuit Court
10.2007 - 12.2011
Office Assistant
Hillsborough County Clerk Of Circuit Court
03.2007 - 10.2007
Senior Clerk
DHSMV- Bureau Of Administrative Review
06.2006 - 03.2007
Customer Service Intake Clerk
Mini Vacations, Inc.
02.2000 - 05.2006
High School Diploma -
Millbrook High School
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