Sheri Scott
Customer Service Rep/Medical Assistance/Phlebotomist
Montgomery,Alabama
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening ,problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Lincare/MDINR
Montgomery, Alabama
01.2022 - Current
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Proficient in using Microsoft teams ,Excel ,Word
- Schedule appointments with patients to assist with meter / set up new service
Customer Service Representative
Alorica
Remote, United States
09.2021 - 01.2022
- Answered constant flow of customer calls with minimal wait times.
- Explanation of customer bills ,rate plans and features of AT&T products and services
- Support customers with credit/inbound activations
- Troubleshoot and resolve product issues and concerns
- Collection of bill payment , payment arrangements,refunds /credits.
- Proficient in using Microsoft Teams
- Ability to handle pressure ,and muti-task during the course of business day
- Proficient in using dual monitors
PSR I Phlebotomist
Quest Diagnostics Lab
Montgomery, Alabama
03.2014 - 09.2021
- Collected blood and urine specimens according to established procedures such as drug screens ,biometric screening and insurance exams
- Process specimens including: labeling ,centrifuging, aliquoting, freezing and preparing for transport as required by test order
- verify patient per Hipaa accurately entered data such as billing information ,patient registration ,entry of test requisition ,manage standing orders collect payments using debit/credit cards
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Maintain temperature/maintenance logs and order supplies needed for daily duties
- Reviewed patient records for accuracy and completeness.
Lab Assistant II
Baptist Health System-South
Montgomery, Alabama
12.2005 - 03.2014
- Collected blood and urine specimens on hospitalized patients ,E.R
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
- Prepared specimens for testing and analysis.
- Properly calibrated and adjusted malfunctioning equipment to achieve precise test results.
- Safely prepared reagents, compounds and lab test solutions.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
Education
Medical Assisting
Capps College
3736 Atlanta Hwy Montgomery ,al 01.2000 - 12.2001
High School Diploma -
George Washington High School
Montgomery AL 01.1995 - 05.1996
Skills
Performance metrics
undefinedWork Availability
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Timeline
Customer Service Representative
Lincare/MDINR
01.2022 - Current
Customer Service Representative
Alorica
09.2021 - 01.2022
PSR I Phlebotomist
Quest Diagnostics Lab
03.2014 - 09.2021
Lab Assistant II
Baptist Health System-South
12.2005 - 03.2014
Medical Assisting
Capps College
01.2000 - 12.2001
High School Diploma -
George Washington High School
01.1995 - 05.1996