Sheri Shehan
Lewistown,PA
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Bank Teller
First National Bank
09.1998 - Current
- 4/16/2014 - 11/10/2018 Part time - Personal Banking Representative
11/11/2018 - 01/05/2019 Teller 3
01/06/2019 - 03/16/2019 Teller 3
03/17/2019 - Current Relationship Banker - Processed customer transactions promptly, minimizing wait times
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided customer records, account statements and copies of checks.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Provided customer records, account statements and copies of checks
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Followed up on customer complaints and provided solutions to enhance customer satisfaction
- Maintained friendly and professional customer interactions
Education
High School Diploma -
Lewistown High School
Lewistown 05.1991
Skills
- Account Updating
- Deposit and Withdrawal Management
- Safe Deposit Box Oversight
- Money Handling
- Currency Packaging
- Reading Comprehension
- Teller Transactions
- Phone Inquiries
- Customer Relationship Development
- Reconciling Cash Drawers
- Cash Counting
- Money Transfer Systems
- Calculator Usage
- Generating Receipts
- Upselling Skills
- Mortgages and Loans
- Night Deposit Transactions
- Call and Email Handling
- Detailed Analysis
- Bank Deposits
- Cash Distribution
- Transaction Processing
- Team Cooperation
- Cash Supply Orders
- Deposit Funds
- Daily Logs
- Referral Generation
- Financing Options
- Fraud Monitoring
- Balance Transfers
- Bond Purchase Processing
- Cashier's Checks
- Customer Loan Processing
- Mobile Banking
- Night and Safe Deposit Procedures
Timeline
Bank Teller
First National Bank
09.1998 - Current
High School Diploma -
Lewistown High School
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