Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheri Short

Harmony,NC

Summary

Accomplished Supervising Manager and Virtual Customer Service Associate with a proven track record at Kmart and Go Media Media. Excelled in enhancing customer satisfaction and retention through exceptional service and problem-solving skills. Skilled in data management and maintaining calm under pressure, I significantly contributed to operational excellence and team development.

Overview

39
39
years of professional experience

Work History

Virtual Customer Service Associate

Go Media Media
11.2014 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Strengthened relationships with key clients by providing personalized attention and addressing their unique needs proactively.
  • Implemented new strategies for better handling of customer issues, resulting in decreased wait times.
  • Ensured timely resolution of technical issues faced by customers through effective troubleshooting techniques.
  • Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
  • Provided exceptional support to customers through phone, email, and chat platforms.
  • Resolved customer complaints efficiently, leading to improved retention rates.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.

Supervising Manager

Kmart
01.1986 - 11.2014
  • Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
  • Enhanced employee productivity through regular performance evaluations and tailored training programs.
  • Increased staff retention through competitive compensation packages, comprehensive benefits, and opportunities for professional development.
  • Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
  • Facilitated team growth by recruiting top talent, providing ongoing coaching, and creating opportunities for advancement within the organization.
  • Evaluated hiring, firing, and promotions requests.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Education

High School Diploma -

Gulf High School
New Port Richey, FL
06-1984

Skills

  • Organization
  • Call handling
  • Parts ordering
  • Appointment scheduling
  • Billing management
  • Customer service
  • Attention to detail
  • Multitasking
  • Calm and professional under pressure
  • Computer skills
  • Understanding customer needs
  • Active listening
  • Microsoft office
  • Data entry
  • Product knowledge
  • Record keeping
  • Store maintenance
  • Product sales
  • Order processing
  • Data management
  • Customer account management
  • Customer service orientation

Timeline

Virtual Customer Service Associate

Go Media Media
11.2014 - Current

Supervising Manager

Kmart
01.1986 - 11.2014

High School Diploma -

Gulf High School

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Sheri Short