Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
GeneralManager

Sheri Smith

Stowe,VT

Summary

Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

33
33
years of professional experience

Work History

General Manager

Stoweflake Mountain Resort & Spa
12.2021 - Current
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs to improve overall profitability.

Owner, VP & General Manager

Stoweflake Mountain Resort & Spa
07.1993 - 12.2021
  • Managed day-to-day business operations.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Trained and motivated employees to perform daily business functions.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.
  • Reconciled daily sales, returns and financial reports.
  • Optimized team hiring, training and performance.

Information Technology Specialist

Kobern Insight Management
01.1993 - 07.1993
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Prepared reports by collecting, analyzing and summarizing information.
  • Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.

Software Support Representative

Thompson Financial
06.1989 - 12.1990
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Helped streamline repair processes and update procedures for support action consistency.

Administrative Manager & Sales Support

ISTEL Corporation
03.1988 - 06.1989
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.


Education

MBA - Business Administration And Management

Babson College
Babson Park, MA
12.1992

Bachelor of Science - Business Administration And Management

University of Vermont
Burlington, VT
05.1987

Skills

  • Human Resources Oversight
  • Sales Promotion
  • Performance Monitoring and Evaluation
  • Financial Statement Review
  • Records Organization and Management
  • Problem Anticipation and Resolution
  • Administrative Management
  • Hiring and Onboarding
  • Finance and Accounting Oversight
  • Business Leadership
  • Total Quality Management
  • Profit and Loss Control
  • Strategic Vision
  • Information Security
  • Revenue Stream Management
  • P&L Responsibility
  • OSHA Requirements
  • Maximizing Profitability
  • Price Structuring
  • Interviewing and Prescreening
  • Restaurant Operations Management

Accomplishments

    2008 Borden AVery Innkeeper of the Year awardee

Affiliations

Current Business Affialations:

American Hotel and Lodging Resort Committee Member

Vermont Lodging Association founding Board Member and current President

New England Inns and Resort Education Foundation Board Member

Stowe Area Association Trustee


Past Affiliation/Board Member:

New England Inns and Resort

Lamoille Economic Development Corporation

Town of Stowe Transportation and Wastewater Task forces


Timeline

General Manager

Stoweflake Mountain Resort & Spa
12.2021 - Current

Owner, VP & General Manager

Stoweflake Mountain Resort & Spa
07.1993 - 12.2021

Information Technology Specialist

Kobern Insight Management
01.1993 - 07.1993

Software Support Representative

Thompson Financial
06.1989 - 12.1990

Administrative Manager & Sales Support

ISTEL Corporation
03.1988 - 06.1989

MBA - Business Administration And Management

Babson College

Bachelor of Science - Business Administration And Management

University of Vermont

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Sheri Smith