Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheri Stolze

Menifee,CA

Summary

Accomplished professional with a proven track record in customer service management and team leadership, notably at Chevron. Excelled in enhancing productivity and customer satisfaction through effective training and conflict resolution. Skilled in POS systems and maintaining high service standards, demonstrating a positive attitude and time management strength.

Overview

29
29
years of professional experience

Work History

Head Cashier

Chevron
11.2021 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Educated employees on register use, merchandising, and customer service.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Processed both cash and card purchases and returns.

Library Assistant

Freedom Crest Elementary
10.2021 - 10.2022
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Read to the 1st and 2nd graders

Dental Office Manager

Dr. Fehling
01.1998 - 09.2020
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
  • Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Dental Assistant

Dr. Wesley Larson
03.1996 - 02.1998
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

Education

Associate of Arts - Business And Dental Assistant

Long Beach City College
Long Beach, CA
06.1987

Skills

  • Customer Service
  • Positive Attitude
  • Time management strength
  • Store opening/closing procedures
  • Employee Training
  • Customer Service Management
  • Stock replenishment
  • Punctuality
  • Team Leadership
  • Policy Enforcement
  • Flexible Schedule
  • Supply Restocking
  • POS System
  • Shift Scheduling
  • Heavy Lifting
  • Stock management
  • Sales expertise
  • Fraud prevention
  • Upselling strategies
  • Transaction Balance Sheets

Timeline

Head Cashier

Chevron
11.2021 - Current

Library Assistant

Freedom Crest Elementary
10.2021 - 10.2022

Dental Office Manager

Dr. Fehling
01.1998 - 09.2020

Dental Assistant

Dr. Wesley Larson
03.1996 - 02.1998

Associate of Arts - Business And Dental Assistant

Long Beach City College

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Sheri Stolze