Sheri Totton

Assigning tasks for Customer service clerks, Managing day to day operations of the Store, Cah Handling, Back Office duties, Scheduling shifts.

• Resolved conflicts between staff members in a professional manner.
• Inspected work areas regularly for cleanliness and organization standards.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Assisted in resolving escalated customer service issues in a timely manner.
• Managed the scheduling of staff shifts to ensure adequate coverage at all times.
• Responded quickly and effectively to emergency situations as they arose.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Trained new employees on company policies, procedures, and job responsibilities.
• Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
• Ensured compliance with food safety regulations and quality standards.