Sheri Truitt
Cypress,TX
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
16
16
years of professional experience
Work History
Project Manager
CED Inc.
Houston, TX
09.2023 - Current
- Monitored the status of projects to ensure timelines were met according to established deadlines.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
Operations Manager
CED Inc.
Houston, TX
08.2020 - 09.2023
- Addressed customer concerns with suitable solutions.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Responded to information requests from superiors, providing specific documentation.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Hired and onboarded team members to meet immediate and expected demand.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Delegated work to staff, setting priorities and goals.
- Processed annual inventory reconciliation
Operations Specialist
CED Inc.
Houston, TX
10.2015 - 08.2020
- Identified areas of improvement in current operations systems and implemented changes accordingly.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Assisted with the development of project plans for new initiatives or process improvements.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Reduced process lags and trained team members on best practices and protocols.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Credit Specialist
CED Inc.
Houston, TX
10.2013 - 10.2015
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
- Reconciled customer accounts to identify delinquencies or disputes, documenting root causes.
- Requested financial documents from customers.
- Maintained accurate records of all transactions related to credit activities.
- Monitored customer accounts to ensure timely payments were made in accordance with loan agreements.
- Adhered to applicable laws, regulations and policies governing consumer lending practices.
- Ensured accurate documentation of all credit-related activities and transactions.
Administrative Assistant
CED Inc.
Houston, TX
01.2012 - 10.2013
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Proofread content for typo-free emails and documentation.
- Managed database systems containing customer contact information.
- Facilitated communication between different departments within the organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered questions from customers regarding products and services offered by the company.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Drove customer feedback to deliver information to management for corrective action.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Liaised with clients, vendors, and personnel across departments.
- Handled sensitive information discreetly while maintaining confidentiality.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Ensured timely processing of invoices for payment.
Operations Assistant
Rexel
Grand Junction, CO
09.2011 - 12.2011
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Worked closely with other departments on special projects.
- Supervised supply and mobility operations and special projects.
- Maintained communication with customer service and dispatch to coordinate deliveries.
Operations Manager
WESCO
Grand Junction, CO
05.2008 - 09.2011
- Managed scheduling, training and inventory control.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Responded to information requests from superiors, providing specific documentation.
- Enforced federal, state, local and company rules for safety and operations.
Skills
- Work flow planning
- Resource Allocation
- Project Management
- Procedure Development
- Compliance Monitoring
- Document Management
- Productivity Improvement
- Systems implementation
- Inventory Control
- Cost Control
- Staff training and mentoring
Timeline
Project Manager
CED Inc.
09.2023 - Current
Operations Manager
CED Inc.
08.2020 - 09.2023
Operations Specialist
CED Inc.
10.2015 - 08.2020
Credit Specialist
CED Inc.
10.2013 - 10.2015
Administrative Assistant
CED Inc.
01.2012 - 10.2013
Operations Assistant
Rexel
09.2011 - 12.2011
Operations Manager
WESCO
05.2008 - 09.2011
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