Sheri Walters
Woodland,CA
Summary
Dynamic Warranty Service Representative with extensive experience at Lennar Corporation, excelling in claims management and customer relationship building. Proven track record in enhancing service processes and resolving complex issues, leveraging strong analytical skills and effective problem-solving techniques to boost customer satisfaction. Adept at coordinating repairs and maintaining compliance with warranty policies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Warranty Service Representative
Lennar Corporation
Sacramento, CA
12.2022 - 06.2025
- Assisted customers with warranty claims and service inquiries.
- Processed warranty documentation using company systems and tools.
- Coordinated repairs with subcontractors and service teams effectively.
- Maintained accurate records of warranty services and customer interactions.
- Communicated policy details clearly to customers and team members.
- Resolved customer complaints through effective problem-solving techniques.
- Collaborated with internal teams to improve service processes and workflows.
- Trained new representatives on warranty policies and procedures efficiently.
- Adhered to company policies and procedures while providing exceptional customer service.
- Ensured compliance with applicable laws, regulations and company policies related to warranties.
- Responded quickly and effectively to escalated customer concerns about warrantied items.
- Investigated product issues and determined appropriate solutions to meet customers' needs.
- Tracked inventory of spare parts needed for repairs under warranty contracts.
- Assisted with the preparation of reports related to warranty claims activity for management review.
- Generated invoices for approved warranty claims and ensured timely payment from customers.
- Advised customers on available options for resolving product issues or conflicts within warranty terms.
- Processed warranty claims according to established guidelines and regulations.
- Developed relationships with vendors to obtain cost effective solutions for repairing products covered under warranties.
- Provided customer service to clients by answering inquiries and providing detailed information about warranty services.
- Coordinated logistics associated with shipping defective products back for repair or replacement.
- Maintained accurate records of all warranties issued, renewed, or expired using company software systems.
- Worked closely with other departments such as sales, engineering, manufacturing when necessary.
- Conducted regular follow-up calls to ensure that customers were satisfied with their warranty services.
- Monitored customer feedback and identified areas for improvement in order to enhance customer satisfaction levels.
- Reviewed incoming requests from customers regarding warrantied items and responded accordingly.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor.
- Documented all customer interactions in the company database, including details of inquiries, complaints, and comments.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Collaborated with fellow team members to manage large volume of claims.
- Examined claims, records and procedures to grant approval of coverage.
- Organized information by using spreadsheets, databases or word processing applications.
Education
GED -
Roseville High
Roseville, CA05-1988
Skills
- Warranty processing
- Claims management
- Documentation accuracy
- Compliance adherence
- Repair coordination
- Customer relationship management
- Technical troubleshooting
- Service improvement
- Vendor negotiations
- Problem solving
- Team collaboration
- Conflict resolution
- Microsoft office
- Attention to detail
- Follow-up skills
- Product expertise
- Complaint handling
- Claim processing
- Warranty analysis
- Analytical thinking
- Self motivation
- Organizing and prioritizing work
- Active listening
- Claims preparation
- Data entry
- Professional demeanor
- Written communication
- Interpersonal skills
- Skilled in [software]
- Decision-making
- Adaptability and flexibility
- Analytical skills
- Computer proficiency
- Teamwork
- Billing software
- Case management
- Account management expertise
- Appointment scheduling
- Office equipment operation
- Quality control
- Documentation skills
- Task prioritization
- Composing business correspondence
Certification
- osha 10
- construction safety
- construction pre apprentice ship
- construction management
- code of business ethics
- policy acknowledgement
Timeline
Warranty Service Representative
Lennar Corporation
12.2022 - 06.2025
GED -
Roseville High
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