Sheri Wenzel
Caledonia,Wisconsin
Summary
Dynamic healthcare professional with extensive experience at Advocate Aurora Health Care, excelling in training and mentoring staff while implementing process improvements that enhanced operational efficiency. Proven ability in conflict resolution and strategic planning, fostering a collaborative environment that boosted team productivity and improved patient satisfaction.
Overview
2026
2026
years of professional experience
Work History
Supervisor -Emergency Department
Advocate Aurora Health Care
2022 - Current
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff on best practices and operational protocols.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Coordinated staffing schedules to optimize resource allocation and reduce overtime expenses.
- Conducted performance evaluations to identify areas for employee development and training needs.
- Developed standard operating procedures to streamline patient care processes and enhance service delivery.
- Collaborated with management to analyze operational metrics and drive strategic initiatives for improvement.
- Resolved conflicts among team members to maintain a positive work environment and improve team collaboration.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Support Staff Lead
Advocate Aurora Health Care
2020 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Emergency Department Technician
Advocate Aurora Health Care
10.2006 - 10.2019
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff on best practices and operational protocols.
- Implemented process improvements that enhanced workflow efficiency across departments.
- Coordinated staffing schedules to optimize resource allocation and reduce overtime expenses.
- Conducted performance evaluations to identify areas for employee development and training needs.
- Developed standard operating procedures to streamline patient care processes and enhance service delivery.
- Collaborated with management to analyze operational metrics and drive strategic initiatives for improvement.
- Resolved conflicts among team members to maintain a positive work environment and improve team collaboration.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
Health Unit Coordinator
Advocate Aurora Health Care
2019 - 05.2022
- Coordinated patient admissions and discharges, ensuring timely and accurate processing of information.
- Managed electronic health records efficiently, maintaining data integrity and confidentiality.
- Facilitated communication between healthcare teams to streamline patient care processes.
- Assisted in scheduling appointments, optimizing clinic workflows for improved patient flow.
- Monitored inventory levels of medical supplies, coordinating reorders to prevent shortages.
- Developed and maintained comprehensive documentation systems for operational efficiency.
- Implemented process improvements that reduced wait times for patients during check-in procedures.
- Trained new staff on protocols and procedures, enhancing team performance and competency.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Increased efficiency in the workplace by training new Health Unit Coordinators on policies, procedures, and software applications.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Responded to patient call lights to expedite appropriate follow-through.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Helped troubleshoot equipment failures such as call system, portable phones, WOWs and other unit devices.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Maintained accurate patient records through diligent data entry and timely updates in the electronic health record system.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Provided concierge service to assist patients and families and direct them to available resources.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Served as an integral part of the health unit by willingly taking on additional responsibilities as needed, demonstrating adaptability and teamwork.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Facilitated smooth transitions during shift changes by diligently preparing handoff reports for incoming staff members.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Streamlined administrative processes by implementing new organization systems for physical and digital documents.
- Reduced wait times for patients by effectively managing patient flow within the health unit.
- Assisted in the development and implementation of policies and procedures to enhance overall health unit operations.
- Supported quality improvement initiatives by participating in audits, identifying areas of concern, and suggesting solutions for enhanced performance.
- Aided physicians'' workflow efficiency by accurately transcribing orders into appropriate systems.
- Collaborated with interdisciplinary teams to coordinate optimal care plans for patients, resulting in improved outcomes.
- Provided care for Number-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Reduced instances of medication errors by carefully coordinating with pharmacy staff to verify prescriptions against patient records.
- Enhanced patient experience by providing empathetic support and guidance throughout their stay, addressing concerns and facilitating services.
- Fostered culture of safety and cleanliness by overseeing regular maintenance and sanitation of unit, contributing to infection control.
- Streamlined patient admission process, significantly reducing wait times by meticulously organizing and updating patient records.
- Improved accuracy of medical records by diligently entering patient information and updating charts to ensure up-to-date healthcare data.
- Facilitated supportive environment for patients and visitors, addressing inquiries and directing them to appropriate departments.
- Coordinated continuing education opportunities for healthcare team, ensuring up-to-date practices and compliance with current healthcare standards.
- Enhanced team communication with efficient coordination of patient care activities, resulting in smoother operation and patient satisfaction.
- Facilitated timely response to patient emergencies by coordinating with nursing staff and ensuring immediate communication with medical personnel.
- Optimized scheduling of medical procedures for improved patient flow by meticulously managing doctors' calendars and patient appointments.
- Contributed to patient education by preparing and distributing informational materials, empowering patients in their own care.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
- Improved operational efficiency by implementing digital filing system for patient records, reducing retrieval time and storage space.
- Supported patient discharge process, ensuring timely and organized transition from hospital to home care or rehabilitation facilities.
Education
-2 - Healthcare Administration
Herzing University
Dearborn, MIHigh School Diploma -
Oak Creek High School
Oak Creek, WINo Degree - Firefighter
MATC
Oak Creek, WISkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Staff discipline
- Analytical thinking
- Processes and procedures
- Operations management
- Team building
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
- Policy enforcement
- Project planning
- Public speaking
- Priority management
- Conflict resolution
- Inventory oversight
- Contract management
- Data analytics
- Business development
- Waste reduction
- Business administration
- Negotiation
- Software experience
- Financial management
- Expectation setting
- Industrial hygiene
- Verbal and written communication
- Safety protocols
- Coaching and mentoring
- Policy and procedure development
- Payroll processing
- Task delegation
- Quality control
- Documentation and reporting
- Workflow management
- Employee development
- Risk management
- Performance management
- Change management
- Staff education
- Department organization
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Multitasking
- Time management
- Excellent communication
- Organizational skills
- Active listening
- Professionalism
- Interpersonal skills
- Self motivation
- Reliability
- Adaptability
- Task prioritization
- Idea development and brainstorming
- Written communication
- Interpersonal communication
- Problem-solving aptitude
- Professional demeanor
- Team collaboration
- Time management abilities
- Continuous improvement
- Problem-solving abilities
- Goal setting
- Teamwork
- Team leadership
- Operational efficiency
- Customer relationship management
- Organizational development
- Sales strategies
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Emergency Department Technician
Advocate Aurora Health Care
10.2006 - 10.2019
Supervisor -Emergency Department
Advocate Aurora Health Care
2022 - Current
Support Staff Lead
Advocate Aurora Health Care
2020 - 05.2022
Health Unit Coordinator
Advocate Aurora Health Care
2019 - 05.2022
-2 - Healthcare Administration
Herzing University
High School Diploma -
Oak Creek High School
No Degree - Firefighter
MATC