Sheri Wilkonski
DEER PARK
Summary
Detail-oriented and highly organized Front Desk Receptionist with extensive experience in providing exceptional administrative and customer service support. Adept at managing office operations, including inventory control, scheduling, and handling correspondence with professionalism and efficiency. Known for creating a welcoming and positive office atmosphere, ensuring smooth patient or client interactions, and supporting seamless day-to-day office functions. Proven ability to balance multiple tasks while maintaining a high standard of service and confidentiality.
Healthcare professional, prepared to provide exceptional patient care and administrative support. Proven success in enhancing patient experiences through effective coordination and communication with medical teams. Focuses on collaborative efforts and adapts to dynamic healthcare environments, ensuring reliability and flexibility. Skilled in patient scheduling, record management, and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist / Patient Coordinator
New York Center for Innovative Medicine, Huntington
06.2023 - Current
- Greet and check-in patients, ensuring collection of accurate personal and medical information for efficient appointment processing.
- Schedule, reschedule, and confirm patient appointments, while managing cancellations and patient flow to optimize daily clinic operations.
- Handle patient payments and provide financial assistance information when necessary, ensuring seamless billing procedures.
- Maintain patient records within the MDHQ EMR system, ensuring data accuracy and confidentiality in compliance with HIPAA regulations.
- Develop and coordinate individualized Programs of Treatment based on lab test results, working closely with medical staff to align with patient needs.
- Process patient orders both in-office and online, ensuring timely fulfillment and delivery of medical supplies and prescriptions.
- Provide exceptional customer service by answering inquiries, addressing patient concerns, and fostering a welcoming environment.
- Assist in maintaining office supplies, equipment, and facilities, ensuring a clean and organized workspace.
- Collaborate with interdisciplinary healthcare teams to coordinate patient care and ensure smooth transitions between appointments and treatments.
- Support the implementation of new office procedures and patient care protocols to enhance operational efficiency and patient satisfaction.
Front Desk Receptionist
Acupuncture Wellness Services, Smithtown
05.2019 - 05.2023
- Warmly greeted and checked in patients, ensuring the accurate collection of personal and medical information to facilitate seamless service.
- Scheduled, rescheduled, and verified patient appointments, managed cancellations, and collected payments, ensuring smooth clinic operations.
- Coordinated physician schedules to optimize patient flow, effectively communicating patient arrivals, delays, and adjustments to minimize wait times.
- Utilized Jane Software to maintain detailed patient records, upholding patient confidentiality in compliance with HIPAA regulations and clinic policies.
- Managed inventory of office and medical supplies, processed deliveries, and maintained well-organized stockrooms and exam rooms to ensure clinic readiness.
- Provided exceptional customer service by addressing patient inquiries, handling concerns, and fostering a calm and welcoming atmosphere for all visitors.
- Assisted in patient education and reinforced health recommendations by supporting clinicians' care plans and follow-up instructions.
Education
Phlebotomy Certification -
Access Careers
11.2022
Associate of Applied Science - undefined
Briarcliffe College
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Multitasking and organization
- Confidentiality handling
Certification
Access Careers – Phlebotomy Certification, November 2022
Timeline
Front Desk Receptionist / Patient Coordinator
New York Center for Innovative Medicine, Huntington
06.2023 - Current
Front Desk Receptionist
Acupuncture Wellness Services, Smithtown
05.2019 - 05.2023
Associate of Applied Science - undefined
Briarcliffe College
Phlebotomy Certification -
Access Careers