Summary
Overview
Work History
Education
Skills
Timeline
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Sheri Yokoyama

North Las Vegas,NV

Summary

Sales professional with a proven track record at MWI/Eloquence, excelling in customer relations and product knowledge. Adept at enhancing client satisfaction and driving repeat business through effective communication and tailored solutions. Recognized for fostering trust-based relationships and leading training initiatives to elevate team performance.

Hardworking employee enthusiastic about learning targeted field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers relationship-building and problem-solving abilities.

Overview

46
46
years of professional experience

Work History

Sales Professional

MWI/Eloquence
04.2003 - 04.2025
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Participated in trade shows and conferences to network and generate leads.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Presented professional image consistent with company's brand values.

Customer Service Representative

NOVA, Inc
07.1987 - 06.1989
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Cashier

Ralphs Grocery
06.1979 - 07.1987
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Education

High School Diploma -

Belmont High School
Los Angeles, CA
06.

No Degree - Physical Therapy

Valley College

Graduate Gemologist - Study of Gems And Diamonds

Gemological Institute of America
Santa Monica, CA
06.1987

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales presentations
  • Sales closing
  • Sales consultation
  • Product merchandising

Timeline

Sales Professional

MWI/Eloquence
04.2003 - 04.2025

Customer Service Representative

NOVA, Inc
07.1987 - 06.1989

Cashier

Ralphs Grocery
06.1979 - 07.1987

High School Diploma -

Belmont High School

No Degree - Physical Therapy

Valley College

Graduate Gemologist - Study of Gems And Diamonds

Gemological Institute of America

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Sheri Yokoyama