Summary
Overview
Work History
Education
Skills
Timeline
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Sherian Brown

Jacksonville,FL

Summary

Dynamic and results-driven administrative professional with a strong background in healthcare and finance. Proven ability to quickly adapt to new technologies and software, with excellent communication and analytical skills. Proficient in Microsoft Office suite, with experience in medical coding, billing, and EMRs. Expert in streamlining operations, enhancing data accuracy, fostering collaborative relationships, and ultimately improving patient/ client care and satisfaction.


Overview

11
11
years of professional experience

Work History

Patient Qualification Specialist

Apria Healthcare
02.2024 - Current
  • Utilizes advanced analytical skills and deep understanding of healthcare system processes and regulations to conduct precise data extraction from medical records.
  • Maintains high standards of accuracy of data entry to ensure efficient reimbursement for durable medical equipment.
  • Skilled in interpreting insurance policies, verifying coverage details, and obtaining authorizations to facilitate timely patient access to medical services.
  • Collaborates closely with healthcare providers, insurance carriers, and patients to resolve issues and coordination of care after hospital discharge.
  • Maintains confidentiality, and ethical conduct in handling sensitive patient information, adhering to HIPPA regulations and organizational policies.
  • Demonstrates adaptability in adjusting processes according to evolving industry requirements or client needs.

Administrative Bookkeeper

A Different Image Lawn Care
04.2014 - Current
  • Manage correspondence with vendors and clients, including preparation, recording, and review of documents such as invoices, proposals, and contracts.
  • Streamline bookkeeping processes by implementing efficient filing systems and automating data entry tasks through Quickbooks software.
  • Enhanced budget management by tracking expenses and comparing actual costs to projected figures, ensuring financial stability.
  • Ensured compliance with tax regulations by preparing and submitting required documentation accurately and within deadlines.
  • Optimized payroll processing by staying current on labor laws and maintaining updated employee records, ensuring accurate payments.

Lead Medical Office Assistant

Pulmonary & Critical Care Consult. Of Jacksonville
12.2018 - 02.2024
  • Collaborated closely with practice managers to develop and implement medical office policies and procedures to streamline daily operations.
  • Assisted physicians with administrative tasks, enabling them to focus on providing high-quality patient care, such as maintaining physician schedules, interpreted clinical notes for coding and billing purposes, and managing inventory of clerical spaces.
  • Managed office bookkeeping tasks such as maintaining accurate record of patient balances and payments plans. Reconciling daily payments received and prepared deposits for smooth office finances.
  • Managed difficult situations involving upset patients or families calmly and effectively, preventing escalation of conflicts within the office setting.
  • Coordinated specialist referrals, ensuring timely completion of physicians orders and access to necessary medical services for patients.
  • Proficient use of various EMR/ EHR systems gathering and organizing medical records ahead of appointments.


Administrative Assistant

Molina Healthcare
06.2015 - 12.2018
  • Improved office efficiency by implementing and maintaining Excel database management, optimizing administrative record-keeping. Established secure filing systems for provider contracts and patient medical records, ensuring compliance with healthcare regulations.
  • Coordinated event logistics of staff meetings, conferences, community events, and holiday parties by securing venues, coordinating travel arrangements, preparing crucial documents, and all other associated tasks.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated all building access and company equipment related processes for onboarding new hires, transfers, and terminations.
  • Assisted coworkers and staff members in troubleshooting technical issues with office equipment and computer applications and other special tasks on a daily basis.

Wealth Management Client Rep

Merrill Lynch
12.2013 - 04.2014
  • Resolved service inquiries for high net worth clients that required research and interactions with financial advisors and planners.
  • Preformed live maintenance requests on clients’ accounts such as transferring funds, refunding fees, and linking accounts.
  • Assisted clients with troubleshooting issues with the company’s website and/or mobile applications.
  • Followed and enforced strict security protocol to ensure client account protection.

Education

Associate of Arts -

Florida State College At Jacksonville
Jacksonville, FL
08.2025

High School Diploma -

First Coast High School
Jacksonville, FL
06.2011

Skills

  • Decision-Making
  • Analytical and Critical Thinking
  • Data Entry & Analysis
  • Advanced Computer Skills & Excel Functions
  • Multitasking and Organization
  • Medical Terminology
  • EMR Software
  • Invoice Processing
  • Administrative Support
  • Bookkeeping
  • Cash Flow Management

Timeline

Patient Qualification Specialist

Apria Healthcare
02.2024 - Current

Lead Medical Office Assistant

Pulmonary & Critical Care Consult. Of Jacksonville
12.2018 - 02.2024

Administrative Assistant

Molina Healthcare
06.2015 - 12.2018

Administrative Bookkeeper

A Different Image Lawn Care
04.2014 - Current

Wealth Management Client Rep

Merrill Lynch
12.2013 - 04.2014

Associate of Arts -

Florida State College At Jacksonville

High School Diploma -

First Coast High School

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Sherian Brown