Sherica Jackson
Atlanta,GA
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.
Overview
24
24
years of professional experience
Work History
General Manager
CCFI
Riverdale, Georgia
06.2025 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented performance evaluation systems for continuous employee development.
- Oversaw recruitment and training processes for new managerial staff members.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Store Manager
Family Dollar
Atlanta, GA
10.2024 - 06.2025
- Oversaw inventory management, optimizing stock ordering and product placement to support sales.
- Implemented merchandising strategies to maximize product visibility and sales potential.
- Managed daily store operations to enhance workflow and elevate customer satisfaction.
- Resolved customer inquiries and complaints to promote positive shopping experiences.
- Led staff meetings to align team objectives, share updates, and implement operational changes.
Store Manager
Dollar General
Newnan, Georgia
04.2022 - 05.2024
- Oversaw inventory management, optimizing stock ordering and product placement for sales impact.
- Implemented merchandising strategies to maximize product visibility and sales potential.
- Trained and developed staff, fostering collaboration and boosting team performance.
- Managed daily store operations, enhancing workflow and improving customer satisfaction.
Department Manager/Assistant Manager
Wal-Mart
Fayetteville, GA
09.2013 - 04.2022
- Achieved department objectives through effective staff management, strategic planning, and continuous evaluation of departmental activities.
- Planned tasks and delegated workload to employees to optimize team performance and efficiency.
- Executed daily operations of meat department, including primal and ground meat production, cross merchandising, and ensuring product freshness while adapting to customer trends and seasonal demands.
- Motivated team members to achieve deadlines and goals through positive reinforcement and support.
- Enhanced team capabilities by recruiting, selecting, orienting, and training employees in company policies and procedures.
- Trained new employees on company policies and procedures to ensure compliance and understanding.
- Establishes strategic goals by pertinent business, financial, services, and operations information
Auditor/Security Officer/Dispatcher
Isle of Capri Casino Lula
Lula, MS
10.2011 - 07.2014
- Planned, directed, and led security audits for the company
- Evaluated and modified security controls to enhance overall system integrity
- Analyzed compliance and effectiveness of information processing systems, implementing security policies to address vulnerabilities
- Created and implemented a system for identifying risk and threats to the IT systems
- Updated IT documentation procedures
- Collaborated with development team to align security policies with company procedures and improve system protection
Cashier
Western Sizzlin-Clarksdale
Clarksdale, MS
06.2002 - 05.2006
- Maintained accurate records of served orders and cash collected
- Supported cashier by preparing daily cash reports
- Monitored order status and motivated team for timely preparation of orders
- Ensured food quality and dish arrangement met established standards
Education
Graduate Certificate - Phlebotomy
Coahoma Community College
Clarksdale, MS01-2011
Graduate Certificate - Medical Billing and Coding
Coahoma Community College
Clarksdale, MS01-2010
High School (Diploma) -
Clarksdale High School
Clarksdale, MS01-2004
Skills
- Sales optimization
- Merchandising strategy
- Inventory management
- Supply chain coordination
- Budget management
- Performance tracking
- Staff training
- Team leadership
- Crisis management
- Problem solving
- Time management
- Customer service
Timeline
General Manager
CCFI
06.2025 - Current
Store Manager
Family Dollar
10.2024 - 06.2025
Store Manager
Dollar General
04.2022 - 05.2024
Department Manager/Assistant Manager
Wal-Mart
09.2013 - 04.2022
Auditor/Security Officer/Dispatcher
Isle of Capri Casino Lula
10.2011 - 07.2014
Cashier
Western Sizzlin-Clarksdale
06.2002 - 05.2006
Graduate Certificate - Phlebotomy
Coahoma Community College
Graduate Certificate - Medical Billing and Coding
Coahoma Community College
High School (Diploma) -
Clarksdale High School