Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sherice Anderson

Winston-Salem,NC

Summary

Experienced with comprehensive data entry tasks for e-commerce platforms. Utilizes meticulous attention to detail to ensure product data accuracy and consistency. Track record of effective teamwork and adaptability to evolving business needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

E-Commerce Product Data Entry Specialist

Hour Glass Cosmetics
08.2024 - Current
  • Collaborated with cross-functional teams to ensure seamless integration of new products into the online catalog.
  • Assisted in inventory management, keeping track of stock levels for better replenishment planning.
  • Implemented keyword strategies within product descriptions to enhance search engine optimization efforts.
  • Managed high volume of SKU entries while maintaining a high level of accuracy and consistency across all platforms.
  • Ensured compliance with industry standards and regulations while entering sensitive customer information into databases securely.
  • Reduced error rates in product listings through meticulous attention to detail and quality control measures.
  • Streamlined data entry processes for increased efficiency, leading to faster product catalog updates.

Correctional Officer

Guilford County Sheriff
06.2022 - 07.2024
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.

Customer Service Representative

JC Penny’s
11.2016 - 01.2019
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Completed orders through the company website and organized product deliveries to meet customer timetables
  • Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating the company website and placing online orders, improving the overall user experience.

Education

Bachelor of Science - Criminal Justice

University of North Carolina At Pembroke
Pembroke, NC
11-2020

High School Diploma -

Bread And Roses Integrated Arts High School
Manhattan
06-2013

Skills

  • Image editing
  • Microsoft Excel proficiency
  • Product description writing
  • Keyword research
  • Data entry
  • Deadline oriented
  • Microsoft office proficiency
  • Identifying errors
  • Data reporting
  • Customer service
  • Active listening
  • Customer relations

Certification

  • Microsoft Excel – Intro & Budgeting | Coursera (09/2023)
  • Organic Marketing with Facebook Groups | Coursera (09/2023)

Timeline

E-Commerce Product Data Entry Specialist

Hour Glass Cosmetics
08.2024 - Current

Correctional Officer

Guilford County Sheriff
06.2022 - 07.2024

Customer Service Representative

JC Penny’s
11.2016 - 01.2019

Bachelor of Science - Criminal Justice

University of North Carolina At Pembroke

High School Diploma -

Bread And Roses Integrated Arts High School

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Sherice Anderson