Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sherice Brown

St Louis,MO

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

17
17
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
Des Peres, MO
09.2023 - Current
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Provided accurate information about products, prices and services.
  • Attended weekly team meetings to review performance goals and objectives.
  • Demonstrated product features and benefits for customers' needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Assisted customers with product selection, sizing and styling.
  • Processed returns, exchanges, and refunds in accordance with company policies.

Customer Service Representative

United Healthcare Group
Maryland Heights, MO
07.2015 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Environmental Services Housekeeper

Barnes Jewish West County Hospital
ST. Louis, MO
04.2007 - 07.2015
  • Maintained cleaning equipment in a clean and orderly fashion.
  • Responded promptly to customer inquiries regarding services provided by the department.
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Dusted furniture, pictures, window sills and other surfaces.
  • Attended required training sessions related to housekeeping tasks.
  • Responded promptly to requests for housekeeping services from staff or visitors.
  • Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.

Education

High School Diploma -

Hazelwood East High School
St Louis, MO
05-2001

Skills

  • Contract Preparation
  • Client Account Management
  • Inventory Control
  • Retail loss prevention
  • Sales Development
  • Upselling
  • Data Entry
  • Scheduling
  • Inbound and Outbound Calling
  • Report Generation
  • Critical Thinking
  • Process Optimization
  • Conflict Resolution
  • Quality Assurance Controls
  • Typing proficiency

References

References available upon request.

Timeline

Sales Associate

Victoria's Secret & PINK
09.2023 - Current

Customer Service Representative

United Healthcare Group
07.2015 - Current

Environmental Services Housekeeper

Barnes Jewish West County Hospital
04.2007 - 07.2015

High School Diploma -

Hazelwood East High School

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Sherice Brown