Sherice Tatar
Wyoming,MI
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability, consistently achieving results even in high-pressure environments. Known for empathy, active listening, and effective conflict resolution skills.
with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
30
30
years of professional experience
Work History
Head Bartender
Brickyard Tavern
Grand Rapids, MI
09.2025 - Current
- Supervised daily bar operations, ensuring high-quality service and efficient workflow.
- Trained and mentored bartending staff on cocktail preparation and customer service techniques.
- Developed creative cocktail menus that enhanced customer experience and increased repeat business.
- Implemented inventory control measures, reducing waste and optimizing product usage.
- Collaborated with management to plan special events, driving increased foot traffic and sales revenue.
- Ensured compliance with health and safety regulations, maintaining a clean and safe bar environment.
- Analyzed customer feedback to refine drink offerings and improve overall satisfaction ratings.
Data Entry Clerk/Front Desk Receptionist
National Seating and Mobility
Wyoming, MI
04.2024 - 09.2025
- Processed high volumes of data entries with precision and attention to detail.
- Maintained database integrity by regularly verifying and updating records.
- Assisted in training new staff on data entry protocols and software usage.
- Streamlined data entry processes to enhance efficiency and reduce errors.
- Implemented best practices for data management, improving overall workflow productivity.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Apria healthcare
10.2023 - 03.2024
- Respiratory equipment order assistance
- Insurance claims
- Data entry
- Scheduling deliveries and setup of equipment
- Assistance patient calls about equipment issues
- Order enter for Oxygen and supplies
Customer service
Priority health Medicare
02.2020 - 04.2023
- Adhered to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs
- Research caller’s issues/problems and find solutions
- Billing of claims to the appropriate party
- Follow up with patients in a timely manner
- Assist in resolving balances on the patient account
- Correct and refile claims with the insurance
- Take patient complaints, post discounts, set up budget plans, follow up with medical records department and also provide estimates
- Most of our members are Sr. Citizens and effective and empathetic communication is a critical skill for this role
Healthcare call center policy customer service
Plansource
01.2018 - 02.2020
- Adhered to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs
- Enroll in health benefits at Open enrollment and new hire
- Cobra billing/policy assistance for member
- Follow up with members in a timely manner
- File life events for members after changes in life situations (baby, loss of insurance from other source)
- Problem solving assistance with issues of coverage
Customer Service Advocate
Farmers insurance
10.2011 - 05.2016
- Assist agents with policy’s for their customers.
- Give agents insurance advice on our different products
- Navigate through various processing programs
- Trained in Mobile home, specialty dwelling, and recreational vehicle.
- Problem solve insurance policy issues
- Provided exceptional customer service to both internal and external customers.
Bartender
Tommy Branns Steakhouse and Grill
Wyoming, MI
09.2010 - 04.2011
- Maintained exceptional customer relations Opened the bar Monday-Friday and prepared it for the entire day
- Maintained proper cash handling procedures/counted down and documented my drawer and keno drawer at the end of every shift
- Followed TAM certified procedures when serving cocktails to guests
- Keno/lottery
Front of house manager/ Day Bartender
Grill One Eleven
Rockford, MI
03.2007 - 08.2010
- All interviewing, hiring, and firing of FOH staff
- Training, coaching, and development of FOH Staff
- Scheduling
- Maintained bar orders, set up and implemented inventory procedures
- Assisted in the process of exceptional guest experiences
- Supervision of proper guest alcohol consumption
- Bartended and waited tables during lunch hour to save labor
- Maintained labor and food cost
- Cash outs and proper cash handling
Front of house manager
On the Border, Brinker international
Grandville, MI
10.2004 - 02.2007
- Food, Liquor, Beer, Wine, Produce orders
- Scheduling of bar, host, servers, bussers, and to-go
- Maintained labor and food cost control
- Opening and closing cash procedures, balancing of the safe
- Data entry
- Interviewing, hiring, coaching and development of FOH staff
- Trained in all aspects of kitchen procedures
- Always maintaining all serve safe procedures (Safe Ready always)
Waitress, Bartender, Manager
Chez Ami/ 54th street Complex
Wyoming, MI
06.1996 - 07.2005
- I worked my way up through the ranks at this company. I did it all starting as a server, then bartender, and manager until the complex shut down. 54th street complex was a bowling alley, restaurant, and a night club. Our focus was to cater to everyone’s individual experience.
- Liquor, Beer, Wine, orders
- Scheduling of bar, host, servers, bussers, and to-go
- Maintained labor and food cost control
- Opening and closing cash procedures, balancing of the safe
- Data entry
- Interviewing, hiring, coaching and development of FOH staff
Education
Associates - Business Administration And Management
Grand Rapids Community College
Grand Rapids, MI03-2000
Legal Office Specialist Degree - undefined
Davenport Career center
01.2001
Skills
- Underwriting knowledge
- Property insurance
- Home and recreational insurance sales
- Results-oriented
- Policy coverage expert
- Endorsement upselling
- Proactive team player
- MS Office
- Medicare insurance
- Health benefit coverage
- Type 50-55 wpm
- Staff training and supervision
- Taking inventory
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Critical thinking
- Call center experience
- Computer proficiency
- Complaint handling
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
Timeline
Head Bartender
Brickyard Tavern
09.2025 - Current
Data Entry Clerk/Front Desk Receptionist
National Seating and Mobility
04.2024 - 09.2025
Apria healthcare
10.2023 - 03.2024
Customer service
Priority health Medicare
02.2020 - 04.2023
Healthcare call center policy customer service
Plansource
01.2018 - 02.2020
Customer Service Advocate
Farmers insurance
10.2011 - 05.2016
Bartender
Tommy Branns Steakhouse and Grill
09.2010 - 04.2011
Front of house manager/ Day Bartender
Grill One Eleven
03.2007 - 08.2010
Front of house manager
On the Border, Brinker international
10.2004 - 02.2007
Waitress, Bartender, Manager
Chez Ami/ 54th street Complex
06.1996 - 07.2005
Legal Office Specialist Degree - undefined
Davenport Career center
Associates - Business Administration And Management
Grand Rapids Community College