Sherice Yakis
Eugene,Oregon
Summary
Seasoned Operations Manager and talented leader with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
25
25
years of professional experience
Work History
Operations Manager
Housing Our Veterans
08.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Head Teller
US Bank
10.2014 - 07.2016
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customers with appropriate literature on banking products and services.
- Investigated and promptly resolved issues with patron accounts.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Maintained friendly and professional customer interactions.
- Trained new hires on customer service policies and procedures.
Restaurant Shift Manager
McDonald's Restaurant
11.2011 - 09.2014
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Monitored employee food handling, safety and uniform requirements.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Checked and monitored inventory levels to reorder items.
- Communicated with health inspectors during inspections and resolved issues found.
Customer Service Manager
Walmart
09.2011 - 09.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Customer Service Manager
Walmart
02.2001 - 07.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Cashier
Taco Bell
03.1999 - 01.2001
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Arts - Psychology / Criminal Justice
Maric College
Salida, CA06.2007
Skills
- Interpersonal Communications
- Project Development
- Financial and Cash Flow Analyses
- Revenue Generation
- Conflict Mediation
- Process Improvement Strategies
- Operation Monitoring
Timeline
Operations Manager
Housing Our Veterans
08.2016 - Current
Head Teller
US Bank
10.2014 - 07.2016
Restaurant Shift Manager
McDonald's Restaurant
11.2011 - 09.2014
Customer Service Manager
Walmart
09.2011 - 09.2012
Customer Service Manager
Walmart
02.2001 - 07.2011
Cashier
Taco Bell
03.1999 - 01.2001
Associate of Arts - Psychology / Criminal Justice
Maric College
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