Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shericia Parris

Wolverhampton,1blanefeild Pendeford

Summary

Enthusiastic and reliable candidate eager to leverage knowledge in customer service and logistics. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in high-volume environments with a willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Taxi Dispatcher

Nevis Tourism Authority
08.2022 - 10.2023
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Assisted in resolving customer complaints and grievances.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Scheduled deliveries and pickups according to customer needs.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled and organized delivery routes.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Received new orders, prepared documentation, and assigned personnel.

Waitress

Four Seasons Hotels And Resorts
05.2019 - 06.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Meter Reader Technician

Nevis Electricity Department
01.2017 - 04.2019
  • Checked for leaks or damage to identify and report potential issues affecting service quality or billing accuracy.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
  • Educated customers to provide information on energy conservation techniques.
  • Performed monthly meter tests to determine functionality and reliability.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

High School Diploma -

Charlestown Secondary High School
Charlestown, Nevis
06.2009

Skills

  • Effective Decision-Making
  • Data Entry Accuracy
  • Team Player Attitude
  • Analytical Skills
  • Professionalism
  • Interpersonal Skills
  • Quick Learner
  • Customer Service Oriented
  • Dispatch Software Familiarity
  • Critical Thinking

Timeline

Taxi Dispatcher

Nevis Tourism Authority
08.2022 - 10.2023

Waitress

Four Seasons Hotels And Resorts
05.2019 - 06.2022

Meter Reader Technician

Nevis Electricity Department
01.2017 - 04.2019

High School Diploma -

Charlestown Secondary High School

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Shericia Parris