SHERICKA PINCHBACK
Lancaster,CA
Summary
Customer service specialist with knowledge of service delivery and proven multitasking abilities who is reliable and works with integrity to respond to customer situations with compassion. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Transportation Clerk
SYGMA Network
Lancaster, CA
03.2022 - 07.2022
- Help prepare routes and maintain schedule
- Checking equipment condition and proper return
- Communicating with customers and other departments on delivery updates
Customer Service Representative
VXI Global Solutions
Los Angeles, CA
11.2019 - 10.2020
- Assist with basic troubleshooting steps bill inquiries
- Explained equipment, products and benefits
- Resolved payment and order disputes
- Operated the live chat
- Maintained up-to-date knowledge of customer accounts
Delivery Driver and Customer
Tandem solutions
Gardena, CA
11.2018 - 10.2019
- Assured inventory was consistently accurate
- Refueled vehicles
- Received, unloaded and delivered packages
Housekeeper
Centinela Hospital
12.2017 - 11.2018
- Environmental Services
- Worked as housekeeper in hospital
- Disinfected (area or item | rooms | bathrooms | counters | equipment)
Office/Youth Assistant
Truevine M.B.C
Lynwood, CA
11.2014 - 08.2017
- Answering phones
- Filing
- Inventory
Home Health Aide
Hatten Home
Carson, CA
04.2013 - 11.2015
- Cleaning of common areas and clients room, laundry
- Helping with medication and making doctor appointments.
Wheelchair Agent
G2 Secure Staff
Los Angeles, CA
11.2007 - 12.2012
- Assisting elderly and disabled passengers to and from flights
Education
Diploma - undefined
Centennial High School
Compton, CA06-2016
Skills
- Professional telephone demeanor
- Multi-line phone talent
- Inbound and Outbound Calling
- Customer Complaint Resolution
- Appointment Setting
- Call center operations
- Written and oral communication
- Live Chat
- Record keeping strengths
- Training
Timeline
Transportation Clerk
SYGMA Network
03.2022 - 07.2022
Customer Service Representative
VXI Global Solutions
11.2019 - 10.2020
Delivery Driver and Customer
Tandem solutions
11.2018 - 10.2019
Housekeeper
Centinela Hospital
12.2017 - 11.2018
Office/Youth Assistant
Truevine M.B.C
11.2014 - 08.2017
Home Health Aide
Hatten Home
04.2013 - 11.2015
Wheelchair Agent
G2 Secure Staff
11.2007 - 12.2012
Diploma - undefined
Centennial High School