Shericka Sharperson
Raleigh,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Environmental Compliance Coordinator
JF Petroleum Group
11.2022 - Current
- Maintain compliance management software
- Review NOV issued by state regulatory agencies and received by customers, and load action items into the compliance management software
- Monitor status of Environmental Compliance dashboard at contracted inspection sites, and close action items in compliance management software upon successful completion of repairs by JFPG technicians
- Create and/or maintain efficient schedules for inspection and testing work
- Dispatch and/or work with dispatchers to issue work orders to compliance staff, ensuring schedules and customer satisfaction is met
- Review and familiarize self with compliance contracts, providing details as needed
- Utilizing location’s regulatory guidelines to create reoccurring schedules then load those dates in compliance management software for monthly, annual, and triennial inspections/testing for customer sites
- Review/Scrub testing paperwork for accuracy before being submitted to customer and state agencies
- Update internal databases with Federal, State, and/or Local environmental regulation information as updated or released.
- Investigated potential violations of environmental laws or regulations, taking corrective actions as needed.
- Maintained detailed records of all environmental monitoring data, allowing for accurate reporting to regulatory authorities when required.
National Accounts Customer Service Specialist
JF Petroleum Group
05.2019 - 11.2022
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Reduced response time for customer inquiries by streamlining communication processes.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Conducted thorough research to address complex customer issues, ensuring complete resolution within specified timeframes.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
National Accounts Support Specialist
Waste Industries
04.2016 - 05.2019
- Assist customer with any requests and/or concerns
- Dispatch service orders to branch locations where national accounts are located
- Take prospect customers and flow them though the sales process.
- Streamlined communication channels for better collaboration among sales, operations, and finance departments.
- Assisted in the development of strategic plans for account management, resulting in increased revenue and market share.
- Managed essential documentation and reporting processes for accurate account records and performance measurement.
- Coordinated with cross-functional teams to resolve customer issues promptly, ensuring client retention and loyalty.
- Enhanced client satisfaction by providing efficient and timely support to national account managers.
- Maintained a high level of product knowledge through continuous learning and development initiatives, enhancing credibility with clients.
Loss Mitigation Processor
IBM (Seterus)
02.2012 - 04.2016
- Contact with customer and third parties regarding a potential default (or imminent default) to advise and facilitate an acceptable workout agreement involving the liquidation of the property to avoid further foreclosure action.
- Streamlined processing procedures by identifying inefficiencies and implementing improvements.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Reduced errors with meticulous attention to detail and thorough review of documentation.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Contributed to the achievement of department goals through consistent high-quality work.
Education
B.S. Business Administration/ Management -
William Peace University
Skills
- Computer proficiency
- Interpersonal skills
- Communication skills
- Organizational skills
- Adept and Capable
- Critical thinking
- Problem-solving abilities
Timeline
Environmental Compliance Coordinator
JF Petroleum Group
11.2022 - Current
National Accounts Customer Service Specialist
JF Petroleum Group
05.2019 - 11.2022
National Accounts Support Specialist
Waste Industries
04.2016 - 05.2019
Loss Mitigation Processor
IBM (Seterus)
02.2012 - 04.2016
B.S. Business Administration/ Management -
William Peace University
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