Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SHERICKA SMITH

Shreveport

Summary

Dynamic professional with extensive experience in customer service and operational efficiency, notably at Comfort Suites Hotel. Proven track record in enhancing guest satisfaction and implementing cost-saving measures. Skilled in accounting and team leadership, fostering a collaborative environment that drives results and boosts revenue. Committed to continuous improvement and innovation.

Overview

17
17
years of professional experience

Work History

AUDITOR

Sam's Town Casino
Shreveport
11.2024 - Current
  • Conduct comprehensive audits, ensuring compliance with regulations, and identifying areas for operational improvement.
  • Partner with cross-functional teams to address audit findings, develop corrective action plans, and strengthen overall risk management.
  • Evaluated internal controls to ensure operational efficiency and risk management.

CUSTOMER EXPERIENCE TEAM LEAD

Brookshire Grocery Company
Bossier City
12.2022 - 10.2024
  • Lead the customer experience team, driving satisfaction metrics, and implementing innovative service strategies.
  • Streamline operations for enhanced efficiency.
  • Foster team cohesion and cross-departmental cooperation.
  • Mentor staff on best practices, resulting in improved customer interactions and loyalty.
  • Trained and mentored team members on effective customer engagement techniques.

ECOMMERCE PERSONAL SHOPPER

Walmart
Shreveport
05.2020 - 12.2022
  • Streamlined e-commerce order fulfillment, reducing processing time, and improving customer satisfaction.
  • Implemented efficient picking strategies, boosting productivity.
  • Partnered with team members to optimize inventory management, ensuring product availability and minimizing stockouts.
  • Contributed to cross-functional projects.

MEDICAL RECORDS CLERK

Family Doctors Hospital
Shreveport
09.2020 - 01.2021
  • Managed patient records with precision, ensuring data integrity, and compliance.
  • Streamlined filing processes, reducing retrieval time, and enhancing overall efficiency.
  • Coordinated with healthcare professionals to maintain accurate medical histories.
  • Facilitated smooth information flow, contributing to improved patient care and satisfaction.
  • Meticulously organized and updated electronic health records, minimizing errors.
  • Implemented quality control measures, enhancing data accuracy and accessibility.
  • Organized and filed patient charts in compliance with hospital protocols.

NIGHT AUDITOR

Comfort Suites Hotel
Shreveport
03.2017 - 01.2020
  • Managed financial transactions, reconciled accounts, and generated reports as a Night Auditor.
  • Implemented cost-saving measures, improving operational efficiency.
  • Streamlined check-in/out processes, reducing guest wait times.
  • Resolved guest concerns promptly, enhancing satisfaction and loyalty.
  • Maintained accurate financial records and guest data.
  • Ensured compliance with hotel policies and safety regulations during night shifts.
  • Assisted guests with check-ins, check-outs, and inquiries during night hours.

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

Pat Goins Beauty School
Bossier City
12.2017 - 12.2019
  • Managed front desk operations, streamlined appointment scheduling, and enhanced client experience, resulting in improved customer satisfaction ratings.
  • Maintained meticulous records, organized files, and ensured accurate data entry, contributing to efficient administrative processes and information retrieval.
  • Coordinated with instructors and students to facilitate smooth class operations, resolve conflicts, and create a positive learning environment.
  • Greeted students and visitors warmly upon arrival.

ASSISTANT MANAGER

Dollar Tree
Shreveport
11.2016 - 05.2017
  • I led a team of 10, optimized store operations, and boosted sales through strategic merchandising.
  • Implemented cost-saving measures, resulting in a substantial profit increase.
  • Fostered a positive team environment, mentored new hires, and coordinated with other departments to ensure smooth store operations and customer satisfaction.
  • Introduced a new inventory management system, streamlining the restocking process and reducing overstock.
  • Developed creative solutions for visual merchandising, enhancing store appeal.

ACCOUNTING ASSOCIATE

Walmart
Shreveport
11.2015 - 10.2016
  • Optimized financial processes, reducing month-end closing time.
  • Implemented cost-saving measures, enhancing operational efficiency.
  • Collaborated on budgeting initiatives.
  • Streamlined accounts payable procedures, accelerating vendor payments.
  • Conducted thorough audits, ensuring compliance with financial regulations.
  • Improved cash flow management.
  • Assisted in preparing monthly financial statements and reports.

ASSISTANT GENERAL MANAGER/GENERAL MANAGER

Comfort Suites Hotel
Shreveport
10.2008 - 06.2015
  • Led hotel operations, optimizing guest satisfaction, and revenue.
  • Implemented cost-saving measures, resulting in a substantial profit increase.
  • Mentored staff, fostering growth.
  • Revamped booking system, streamlining the check-in process.
  • Introduced eco-friendly initiatives, reducing energy costs.
  • Developed targeted marketing strategies, boosting occupancy rates.
  • Drove significant revenue growth through strategic partnerships and upselling techniques.
  • Improved guest ratings, leading to increased repeat bookings, and positive word-of-mouth.
  • Fostered a strong team spirit, improving staff retention.
  • Coordinated with local businesses to create attractive guest packages.
  • Managed cross-departmental projects effectively.
  • Anticipated industry trends, positioning the hotel for future success.
  • Implemented long-term strategies for sustainable growth.
  • Cultivated a culture of innovation and continuous improvement.
  • Spearheaded hotel modernization, enhancing guest experience, and operational efficiency.
  • Implemented a cutting-edge booking system, reducing check-in times, and boosting satisfaction scores.
  • Assisted in managing daily hotel operations and staff scheduling.

Education

BACHELOR OF BUSINESS ADMINISTRATION -

Wiley College
Marshall, TX
09.2025

BACHELOR'S - BUSINESS MANAGEMENT

Louisiana Tech University
Ruston, LA
07.2020

CAREER AND TECHNICAL CERTIFICATE - BASIC MANAGEMENT

Bossier Parish Community College
Bossier City, LA
12.2019

High School Diploma -

Southwood High School
Shreveport, LA
05.2006

Skills

  • Front desk
  • Customer service
  • Reception
  • Accounting
  • Human resources
  • Bookkeeping
  • Billing
  • Scheduling
  • Organizational skills
  • Time management
  • Filing
  • Data entry
  • Marketing
  • Employee orientation
  • Employee evaluation
  • Employee engagement
  • Employee supervision
  • Communication skills
  • Cash handling
  • Management
  • Inventory
  • Typing
  • Payroll
  • Office management
  • Night Audit
  • Merchandising
  • Multi-line phone systems
  • Records management

Languages

English, Native

Timeline

AUDITOR

Sam's Town Casino
11.2024 - Current

CUSTOMER EXPERIENCE TEAM LEAD

Brookshire Grocery Company
12.2022 - 10.2024

MEDICAL RECORDS CLERK

Family Doctors Hospital
09.2020 - 01.2021

ECOMMERCE PERSONAL SHOPPER

Walmart
05.2020 - 12.2022

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

Pat Goins Beauty School
12.2017 - 12.2019

NIGHT AUDITOR

Comfort Suites Hotel
03.2017 - 01.2020

ASSISTANT MANAGER

Dollar Tree
11.2016 - 05.2017

ACCOUNTING ASSOCIATE

Walmart
11.2015 - 10.2016

ASSISTANT GENERAL MANAGER/GENERAL MANAGER

Comfort Suites Hotel
10.2008 - 06.2015

BACHELOR OF BUSINESS ADMINISTRATION -

Wiley College

BACHELOR'S - BUSINESS MANAGEMENT

Louisiana Tech University

CAREER AND TECHNICAL CERTIFICATE - BASIC MANAGEMENT

Bossier Parish Community College

High School Diploma -

Southwood High School

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