Sherida Reeves
Inkster,MI
Summary
Dynamic and adaptable professional with a proven track record at Home Depot, excelling in garden maintenance and customer retention. Demonstrated ability to enhance customer satisfaction and store environment through exceptional service and plant care. Skilled in multitasking and problem-solving, consistently meeting and exceeding employer expectations without relying on numerical percentages in achievements.
Overview
14
14
years of professional experience
Work History
Garden Associate
Home Depot
09.2024 - Current
- Worked outdoors in weather conditions to care for plants and serve customers.
- Watered plants every week and regularly checked for naturally wilted parts to remove.
- Maintained walkways and paths throughout gardens for safe navigation.
- Maintained a clean and inviting garden center environment for both employees and customers alike.
- Sought out customers to help and offered immediate assistance with locating items and making selections.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Restocked shelves with new plants each day and rotated stock for optimal appearance.
- Improved garden safety by identifying hazards and implementing corrective measures.
Customer Service Cashier
Home Depot
04.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
Cna
Wayne Health and Rehabilitation
01.2011 - 11.2011
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
Education
High School Diploma - Nursing
John Glenn
Westland, MI06.2003
Skills
- Garden maintenance
- Plant watering
- Weed management
- Plant identification
- Merchandise assembly
- Department recovery
- Multitasking
- Problem-solving abilities
- Reliability
- Professionalism
- Stock replenishment
- Adaptability
- Customer Retention
- Store maintenance
- Sales expertise
- Damaged goods returns
- Issue refunds
- Manage inventory
- Money Management
- Operate cash registers
Timeline
Garden Associate
Home Depot
09.2024 - Current
Customer Service Cashier
Home Depot
04.2022 - Current
Cna
Wayne Health and Rehabilitation
01.2011 - 11.2011
High School Diploma - Nursing
John Glenn
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