Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sherida Tuero

Leominster,MA

Summary

Proven Auditor and Customer Service Representative at Great Wolf Lodge Resort, adept in audit reporting and managing high-stress situations. Enhanced financial accuracy and customer loyalty through meticulous compliance and empathetic dispute resolution. Skilled in financial management and clear communication, consistently improving efficiency and satisfaction.

Overview

3
3
years of professional experience

Work History

Auditor

Great Wolf Lodge Resort
12.2021 - Current
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Planned and executed follow-up audits at appropriate intervals.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Communicated with auditee staff to obtain necessary information for audits.
  • Executed audit phases and entered data into accounting software for analysis.
  • Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Enhanced financial accuracy by conducting thorough audits and identifying discrepancies in financial statements.
  • Identified significant cost-saving opportunities through meticulous expense analysis.

Customer Service Representative

Great Wolf Lodge Resort
12.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Education

GED -

West End Inter Generational
New York, NY
03.1998

Skills

  • Audit reporting
  • Bookkeeping
  • Compliance standards
  • Taxation Knowledge
  • Account Reconciliation
  • Report creation
  • Financial Management
  • Report Writing
  • Profits and losses tracking
  • Forecasting
  • Attention to Detail
  • Decision-Making
  • Employee Training
  • Clear Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working

Timeline

Auditor

Great Wolf Lodge Resort
12.2021 - Current

Customer Service Representative

Great Wolf Lodge Resort
12.2021 - Current

GED -

West End Inter Generational

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Sherida Tuero