Sherida Williams
MA
Smyrna,GA
Summary
Enthusiastic Medical Assistance motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
12
12
years of professional experience
Work History
Patient Care Coordinator
Wellbe Senior Medical
05.2021 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments managing patient flow
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both clinic, its patients through expanded resources.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
- Worked with patients to schedule tests and procedures.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Verified patient insurance eligibility and entered patient information into EMR
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information
Medical Assistant
Choice Podiatry Center
02.2015 - 05.2020
- Multitasking and Performing duties in both front and back offices.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating rooms.
Medical Assistant Extern
Highline Hospital Internal Medicine
08.2011 - 09.2011
- Assist lead MA with taking vital signs, EKGs, spirometry testing, blood draw
- Supported diagnostic procedures with accurate specimen collection, labeling, and documentation
- Achieved timely follow-up on test results and referrals, ensuring proper care coordination for patients
- Demonstrated strong attention to detail when documenting patient information, ensuring accurate and complete records for use by healthcare providers
- Prepared exam and treatment rooms for patient visits, availing all necessary supplies and equipment
Education
Medical Assistant Certificate -
Prima Medical Institute
Renton, WA10.2011
High School Diploma -
Mount Rainer High School
DesMoines, WA06.2003
Skills
- AHA-BLS
- Medical terminology
- Suture/stable removal
- Waived laboratory test
- Appointment Scheduling
- Healthcare Operations
- Patient Care Coordination
- Office Administration
- Patient Documentation
- Proficient in EMR
- Patient Outreach and Follow-up
- Insurance Verification
- Patient Relations
Timeline
Patient Care Coordinator
Wellbe Senior Medical
05.2021 - Current
Medical Assistant
Choice Podiatry Center
02.2015 - 05.2020
Medical Assistant Extern
Highline Hospital Internal Medicine
08.2011 - 09.2011
Medical Assistant Certificate -
Prima Medical Institute
High School Diploma -
Mount Rainer High School
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