Sheridah Glaze - Schleifer.
Front Office Administrator
1016 Allegiance Dr,GA
Summary
Knowledgeable and dedicated administrative customer service professional, possessing positive relationship-building abilities and high-quality customer satisfaction internally and externally. Skilled at implementing and maintaining positive, strong, and consistent attitude to achieve effective communication. Dependable team player with proven skills in establishing positive colleague and client relationships. An individual who is Enthusiastic about contributing to the organizations success.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
Arch Diocese of New York.
12.2023 - 09.2024
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Regularly monitored employees'' adherence to institution's policies and procedures, ensuring consistent application of brand standards across the department.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Home Health Aide /Administrator
Relliance Home Care
02.2022 - 11.2023
- Assists patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions
- Travel to clients' home to complete and increase healthcare services and promote continuity of care
- Complete over 50 entries per day in logbook, journals, and care plans to accurately document and report patient's progress
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
Supervisor of Operations
Star Castle Suites
01.2012 - 01.2014
- Supervised Front Office Staff
- Ensured that all housekeeping assignments were completed, and housekeeping supplies and equipment were adequately stocked
- Communicated daily with customers on telephone
- Updated computer system daily with new information
- Scheduled and participated in employee training sessions.
Assistant Store Supervisor
Beauty Supplies Unlimited
01.2010 - 01.2011
- Assisted customers with their purchases
- Supervised other members of staff
- Conducted store inventories once per quarter
- Trained team members in successful strategies to meet operational and sales targets
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
General Customer Service Representative
E-Services Group Intl/ Delta Airlines
01.2007 - 12.2008
- Reserved and confirmed flights for International Guests
- Assisted guests with queries regarding Delta Airlines
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising
- Collected, arranged, and input information into database system
- Generated reports detailing findings and recommendations regarding customers' requests.
Customer Service Representative/Photo Editor
Jam Photo
05.2008 - 08.2008
- Edited and printed photographs
- Responded to customer requests for products, services, and company information
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
Receptionist
Starcastle Suites
01.2003 - 05.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Checked in and checked out guests
- Communicated daily on the telephone daily
- Worked as a team member
- Kept reception area clean and neat to give visitors positive first impression
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
American Academy of Pinecrest
Eight Hour Security Guard Training Course.
New York State Security Guard Advisory Council.
Sixteen Hour On The Job Training Course.
New York State Security Guard Advisory Council
Patient Care Technician ( EKG, Phlebotomy)
ABC Training Centre.
Basic Life Support ( CPR And AED) Program
American Heart Association.
Nurse Aide Certification Program -
New York Department of Health
01.2022
City & Guilds - Customer Service Level 2 -
Health, Education and Counseling Institute (HECOIN)
Savanna-la-mar, Westmoreland01.2014
Caribbean Examination Council -
Electronic Document Preparation and Management, English A, Office Administration, Principles of Business
High School Diploma -
Frome Technical High School Evening Institute
Frome, Westmoreland01.2012
E-Services Group International Customer Communication Skills Training Customer Communication Skills Certificate -
E-Services Group International
Montego Bay, St James01.2008
TPDCo Team Jamaica Certificate -
Tourism Product Development Company
01.2004
Skills
- Administrative Relations
- Research and Data Analysis
- Customer Service-Oriented
- Reliable and Punctual
- Teamwork and Collaboration
- Training and Development
- Dependable and Responsible
- Efficient and Detail-Oriented
- Professional telephone etiquette
- Scheduling appointments
- Filing systems
- Document Management
- Recordkeeping skills
Timeline
Housekeeping Supervisor
Arch Diocese of New York.
12.2023 - 09.2024
Home Health Aide /Administrator
Relliance Home Care
02.2022 - 11.2023
Supervisor of Operations
Star Castle Suites
01.2012 - 01.2014
Assistant Store Supervisor
Beauty Supplies Unlimited
01.2010 - 01.2011
Customer Service Representative/Photo Editor
Jam Photo
05.2008 - 08.2008
General Customer Service Representative
E-Services Group Intl/ Delta Airlines
01.2007 - 12.2008
Receptionist
Starcastle Suites
01.2003 - 05.2008
High School Diploma -
American Academy of Pinecrest
Eight Hour Security Guard Training Course.
New York State Security Guard Advisory Council.
Sixteen Hour On The Job Training Course.
New York State Security Guard Advisory Council
Patient Care Technician ( EKG, Phlebotomy)
ABC Training Centre.
Basic Life Support ( CPR And AED) Program
American Heart Association.
Nurse Aide Certification Program -
New York Department of Health
City & Guilds - Customer Service Level 2 -
Health, Education and Counseling Institute (HECOIN)
Caribbean Examination Council -
Electronic Document Preparation and Management, English A, Office Administration, Principles of Business
High School Diploma -
Frome Technical High School Evening Institute
E-Services Group International Customer Communication Skills Training Customer Communication Skills Certificate -
E-Services Group International
TPDCo Team Jamaica Certificate -
Tourism Product Development Company
Similar Profiles
Cyril NnadiCyril Nnadi
Pastoral Associate at Catholic Arch Diocese of Los AngelesPastoral Associate at Catholic Arch Diocese of Los Angeles
Heather RyanHeather Ryan
Assistant Maintenance Manager at Arch Diocese of PhiladelphiaAssistant Maintenance Manager at Arch Diocese of Philadelphia
Emily EspinosaEmily Espinosa
Classroom Teacher at Arch Diocese Of ChicagoClassroom Teacher at Arch Diocese Of Chicago